Student Engagement Officer (International)

Job details

Department

Student Performance and Engagement

Responsible to

Senior Engagement Officer

Location

Kedleston Road, Derby Campus

Salary

£26,363 to £28,827 per annum (For exceptional performers, there is scope for further progression up to £32,828 per annum)

Closing date

Monday 22 April 2024

Contract type

Permanent

Post type

Full-time

Adaptive working type

Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework .

Reference

0110-24

About the role

The Student Engagement Officer (International) is key in enabling an engaged student body, ensuring all students can thrive and succeed at university. The Student Engagement Officer (International) role is varied and delivers positive impact on the student experience through a range of engagement activities. Working with the Senior Engagement Officer you will identify, research, propose and deliver engagement activity to enhance the international student experience by managing a portfolio of work through all stages from initiation to evaluation and sustainability. This activity will also include enhancement to systems, processes, and policy to enable engagement. 

You will be an innovative problem solver and understand barriers to engagement, including barriers for identified student groups who require additional support to ensure positive holistic engagement with their university experience. All activity is driven by a sound evidence base and focuses on the enhancement of the student experience and embedding transformational practice; often using technology and digital systems to provide creative solutions and high-quality outcomes for our students. 

Team working in the Student Engagement department is essential to deliver services throughout the academic cycle. We need you to be creative, flexible and adaptable, maintain knowledge of student engagement operations across the sector and work across the department to deliver priorities and deadlines. 

The interview date for this role will be 9th May 2024.

For further information and informal enquiries regarding the role, please contact Russell Lewis, Head of Student Engagement via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected]

 

Principal accountabilities

Provide support for and contribute to a portfolio of engagement activity. Working collaboratively with the Senior Engagement Officer to deliver activity which will also include enhancement to systems, processes, and policy to enable engagement. Depending on the scale of activity, responsibilities include: supporting the creation of plans with a clear rationale and evidence base, objectives, milestones, and evaluative approaches and identify resource requirements and risks; designing activity which takes measurable steps to ensure student-centricity so all students can engage irrespective of their demographic or stage of study; supporting the creation of delivery management tools (including Gantt charts and risk registers). Ensuring timelines and outputs are achieved; being a point of contact for queries and information on Student Engagement activity; making effective use of technology to capture engagement and evaluate progress.

Co-creating bespoke and targeted activity for identified student groups who require additional support to ensure positive holistic engagement with their university experience.

Working collaboratively across the University, Union of Students and with a wide range of students to develop, deliver and enhance approach and champion student engagement.

Establish and maintain effective communications to ensure the Senior Engagement Officer and wider team are informed of the progress, opportunities and risks of any planned activity.

Encourage co-creation and co-production for engagement activities, identifying and sharing best practice across the University and publishing as appropriate.

Contribute to regular internal and external reports and communicate activity in a variety of mediums, including celebrating success.

Maintain and encourage the use of technology to collaborate, engage and deliver engagement activity, drawing upon emerging trends.

Develop expertise in the student engagement. Identify and raise awareness of best practice and innovation in the sector which is relevant to Derby students and our deliberative structures.

Work in accordance with University policies and procedures (including Equality and Diversity and Data Management), promote social mobility, equality and diversity for students and staff and sustain an inclusive environment.

Person specification
Essential Criteria
Qualifications

• Degree level qualification or equivalent professional experience

Experience

• Experience of and ability to organise, prioritise tasks
• Experience of working with a customer focus, with a proven commitment to delivering high standards of service
• Excellent communication skills including experience of writing documents (proofreading effectively with good grammar and spelling) and communicating innovatively using a variety of medium
• Experience of contributing to activity planning, delivery and evaluation and encouraging collaboration, including working with relevant procedures

Skills, knowledge & abilities

• Self-motivated with excellent organisational skills, able to work on own initiative and prioritise workloads
• Understanding of student engagement and able to empathise with the challenges experienced by students as well as understand the opportunities University presents
• Ability to work effectively in a team and adaptable to team needs, able to network effectively across a large organisation
• Ability to influence and motivate others
• Understanding of marketing and communications, including ability to use social media
• Is a positive role model to the team and focussed on the service users and need of the service at all times
• Is able to take responsibility and flexible to work across teams when needed
• Makes informed decisions

Business requirements

• A flexible approach to working will be required including occasional evening and weekend working

Desirable Criteria
Experience

• Previous experience in educational settings
• Previous experience of planning events or sustained activity
• Previous experience of delivering activity virtually

Skills, knowledge and abilities

• Knowledge of student engagement methods
• Understanding of Customer Relationship Management systems

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

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How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

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If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected] .

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Please visit Applying from Overseas for more information.

What is Adaptive Working?

Adaptive working is about enabling a high-performing, flexible, and responsive work culture where the place, time, and manner of working are tailored to the specific work activity. This approach ensures that the working environment, including both physical and social surroundings, supports employees to perform at their best and meet the university's evolving needs.

In addition, adaptive working involves intentionally designing workspaces to support a range of activities and disciplines, providing the right environment for meaningful in-person connections and effective collaboration. This includes ensuring that employees have access to the necessary equipment and resources from their first day at the university.

Adaptive working encompasses different modes of working such as site-based, remote or hybrid working. It is a broad framework within which all staff can operate effectively according to their role.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion. However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

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Further details

Download Student Engagement Officer (International) job descriptionDownload Student Engagement Officer (International) job description

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

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The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.