Student Education Service Officer (Student Voices)

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Salary: Grade 6 (£28,762 - £34,308 p.a. depending on experience)

Interviews are likely to be held on 20/21 February

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Do you want to be part of a professional service, committed to supporting students and colleagues and delivering an exceptional student experience? Do you have excellent IT and organisational skills, with the ability prioritise competing demands and work under pressure to deadlines? Are you interested in managing the University’s online module evaluation platform, Explorance Blue? 

The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

The Student Education Service is a passionate and ambitious University service that supports 38,000-plus students and 9,200-plus staff to deliver an exceptional student experience. Our teams are committed to supporting every student to make the most of their time at Leeds and go on to succeed in their chosen career.

Teamwork is key to our success and we proactively seek to work collaboratively with others in the wider University community and externally. If you like the idea of being part of a community of 800 professional staff working across our beautiful campus then we would love to hear from you.

The University is an exciting, and creative environment in which to build a career. Our staff have a broad array of skills and experience but work together in collaborative and inclusive ways in partnership with our students and academic colleagues who teach them. We value diversity and welcome everyone to our global community. We are professional, helpful, approachable, and inclusive - values that we are all committed to.

You will be part of the team delivering support for the key processes that ensure the quality and standards of the University’s Student Education. The focus of your role will be the operational and strategic support of the university’s Explorance Blue module evaluation system, including system and incident management. Your excellent communication skills will be utilised when working in partnership with a wide range of stakeholders including colleagues and students. You will ensure that requests and incidents are effectively responded to in a timely manner and to meet customer satisfaction levels.  You will have the ability to deal with information confidentially and sensitively, while maintaining a high level of attention to detail. Proficiency in understanding and working with data is necessary, and you will require an understanding of ODBC.

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!

• Generous pension scheme options plus life assurance

• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more
• Access to on-site childcare, shopping discounts and travel schemes are also available

And much more!  

To explore the post further or for any queries you may have, please contact: 

Lorraine Cross, Deputy Head, Quality Assurance Team, Student Education Service

Email: [email protected]

Location:  Leeds - Main Campus
Faculty/Service:  Student Education Service
School/Institute:  Quality Assurance
Category:  Administrative and Clerical Support
Grade:  Grade 6
Salary:  £28,762 to £34,308 p.a.
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Tuesday 24 January 2023
Closing Date:  Wednesday 08 February 2023
Interview Date:  See advert
Reference:  SESQA1002
Downloads:  Candidate Brief