Student and Academic Support Lead

Organisation

Cranfield University

School/Department

Education Services

Based at

Shrivenham, Oxfordshire - Cranfield Defence and Security

Hours of work

37 hours per week, normally worked Monday to Friday. Flexible working will be considered.

Contract type

Fixed term contract

Fixed Term Period

Until December 2023

Salary

Full time starting salary is normally in the range of £26,860 to £30,513 per annum

About the Role

An opportunity has arisen to join the Student and Academic Support Team in the role of SAS Lead. Based at our Shrivenham Site at the Defence Academy of the United Kingdom you will be joining a friendly and supportive team, committed to improving the quality of the student experience. As the key point of contact for students, and staff you will provide advice, guidance, and help on specific courses and will be responsible for the delivery of academic administration and student support, ensuring high levels of customer service and student satisfaction.

You will play an important role in managing the needs of a group of people, and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome.

Occasional travel to the Cranfield Campus may be required.

About You

With prior experience of academic administration, preferably from within a Higher Education institution you will be able to demonstrate a commitment to developing and leading in a customer service environment. With the required level of IT literacy, including the use of word, email, internet use, and database applications, you will have a high degree of accuracy and attention to detail. In addition you must be able to prioritise and delegate work accordingly to ensure you can effectively and sensitively deal with difficult situations that arise.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here .

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here .

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme.We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families . Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here .

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

How to apply                                    

For an informal discussion, please contact Karen Adolpho-Bagley, Student and Academic Support Manager (CDS), on E: [email protected]

Please do not hesitate to contact us for further details on E: [email protected] . Please quote reference number 4458.

Closing date for receipt of applications: Monday 13 March 2023