Student and Academic Support Lead

Organisation

Cranfield University

School/Department

School of Management

Based at

Cranfield Campus, Cranfield, Bedfordshire

Hours of work

37 hours per week, normally worked Monday to Friday. Flexible working will be considered.

Contract type

Fixed term contract

Fixed Term Period

Fixed Term Contract for 12 Months (Maternity Cover)

Salary

Full time starting salary is normally in the range of £26,860 to £30,513 per annum, pro rata with potential progression to £37,701 per annum pro rata

About the Role

You will be the key point of contact for students, and staff on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.

You will play an important role managing the needs of a group of people, and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential as is being able to prioritise and delegate.

About You

You will be IT literate, including word, email, internet use, and database applications. You will have experience of academic administration preferably within a Higher Education Institution. You will be committed to developing and leading a customer service environment and have a high degree of accuracy and attention to detail.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here .

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here .

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme. We are also committed to actively exploring flexible working options for each role.  Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here .

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

For an informal discussion, please contact Emma Turner, Student and Academic Support Manager (SOM), on (E): [email protected]

Please do not hesitate to contact us for further details on E: [email protected] . Please quote reference number 4252.