Student and Academic Support Lead

School/Department: Education Services
Based at: Cranfield Campus, Cranfield, Bedfordshire
Hours of work: 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type: Permanent
Salary: Full time starting salary is normally £26,860 per annum
Apply by: 22/01/2023

Role Description

About the Role

You will be responsible for the delivery of allocated academic administration and student support relating to research students and for ensuring high levels of customer support and student satisfaction.

You will be instrumental in ensuring that the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard.  You will work very closely with academic staff (e.g., Deputy Director of Research, Doctoral Network Leads and Research Supervisors) to ensure the student experience is effective, consistent and of a high standard.

About You

You are likely to be an experienced, self-motivated HE Administrator, with a working knowledge of University Regulations, and significant experience of working in partnership with students, Professional Service Unit colleagues and academics. We will consider applicants with transferable experience. You will have excellent verbal and written communication skills, be able to prioritise and manage a high volume of work, working quickly and accurately to meet tight deadlines. Proven analytical, problem-solving and decision-making skills are a must.

In return, you will have exciting opportunities for career development in this key position, and will supportworld leading research and education, joining a supportive team and environment

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here .

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here .

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. We are a Disability Confident Employer and proud members of the Stonewall Diversity Champions Programme.We are committed to actively exploring flexible working options for each role and have been ranked in the Top 30 family friendly employers in the UK by the charity Working Families . Find out more about our key commitments to Equality, Diversity and Inclusion and Flexible Working here .

Working Arrangements

Collaborating and connecting are integral to so much of what we do. Our Working Arrangements Framework provides many staff with the opportunity to flexibly combine on-site and remote working, where job roles allow, balancing the needs of our community of staff, students, clients and partners.

How to apply                                    

For an informal discussion about this opportunity, please contact Paula Tresidder, Student and Academic Support Manager, on (E): paula.tresidder@cranfield.ac.uk

Please do not hesitate to contact us for further details on E: hrrecruitment@cranfield.ac.uk . Please quote reference number 4368.

Closing date for receipt of applications: 22 January 2023

Interviews to be held: 2 & 3 February 2023