Student Administration Officer (Programme Administration)

Would you like to work in a modern Higher Education institution where we prioritise student experience, customer service, academic quality, value for money and continuous improvement in our decision-making? Do you have a passion for placing students at the heart of everything you do? If your answer is ‘yes’, we have a great opportunity for you as a Student Administration Officer (Programme Administration).

We are looking for three people to join us in Programme Administration. Working as a Student Administration Officer within the Programme Support team is to make sure the student’s academic journey is as smooth as possible. We are involved in the maintenance and setting up of student modules on the virtual learning environment. We make sure that students have access to their assessment questions and submission links as well as the setting up of any exams they may need to take or providing information regarding their dissertations. Once assessments are marked, we are responsible for uploading marks, so that our students can have their awards confirmed and graduate.

We work closely together with our academic colleagues making sure the student has the best experience academically. We’re also involved in the running of SSLCs (Student Staff Liaison Committees) which allow students to feedback to university staff regarding all aspects of their university life. Working within Programme Support gives plenty of opportunity to develop both technical and personal skills and gives a thorough overview of the University of Sunderland in London experience.

To excel in this position, you will have proven experience in an administrative environment with the ability to manage multiple priorities and have high attention to detail.  We are looking for excellent communication, interpersonal and communications skills. You will have strong customer focus and with a commitment to delivering a high level of service to students and staff at all times.

As our community of staff and students continues to grow, this role offers an engaging and fulfilling opportunity to make a positive impact on our students’ experience and outcomes.

In return, we offer you:

• The opportunity to join a pilot of a pioneering 4-day-week from March
• Generous 31 days of annual leave on top of Bank Holidays
• 5 closure days over Christmas period
• Season Ticket Loan
• Access to MyLifestyle benefit platform with plentiful of discounts and offers
• Cycle to Work and Electric Car Salary Sacrifice schemes
• Enhanced maternity and paternity policies
• Our commitment to training and development
• Our location in Canary Wharf with easy access

This is an exciting time to join us. We are an innovative and ambitious satellite campus with exciting plans for 2024, and beyond. Starting in early 2024, we will be piloting a four-day working week for all core employees, and in summer 2024, we will be opening a new campus building nearby our current location - offering a modern, bright, and spacious learning and working environment. 

To apply, you will need to register on our e-recruitment platform and complete an application form.

Please note that in order to provide quality support to our students at all times, our professional support staff work fully from the office.

If you would like to have an informal conversation about the role, please contact Keith Dickinson, Student Administration Manager (Programme Administration) via [email protected]

Closing Date:  Midnight, 03 March 2024

Interviews Date: w.c 11 March 2024