Sports Operations Assistant x 2 (101076-1021)

Vacancy Type/Job category
Sports & Fitness
Department
Commercial - Warwick Sport
Sub Department
Sport and Wellness Hub
Salary
£18,529 - £19,623 per annum
Location
University of Warwick, Coventry
Vacancy Overview
2 x full time, permanent position. 36.5 hours per week.
The University of Warwick is one of the leading Universities in the country, consistently in the top 10 of UK league tables and rapidly climbing the international rankings of world-class universities, recently moving into the top 50 worldwide.
The University has invested in excess of £45 million in new sport facilities to include a Sport and Wellness Hub which opened in Spring 2019. As part of this investment the University also has a vision of becoming “the most physically active campus community in the UK by 2020”.
Warwick Sport are now looking to appoint Sports Operations Assistants to promote the University of Warwick’s vision and strategic aims, and provide an efficient, helpful, & friendly service to customers.
A shift system which includes working a combination of early mornings, evenings, weekends and bank holiday/closure days is currently in operation.
Interview Date: Wednesday 10 November 2021.
Job Description
JOB PURPOSE:
This is a fantastic opportunity to work within our vibrant and friendly Warwick Sport team as a Sports Operative. The role of a sports operative is to provide excellent levels of customer service, supporting the reception team and supporting the delivery of great events across all Warwick Sports facilities. The role also requires building our customer and membership base, whilst providing a safe and clean environment for customers and to support Warwick Sport in its vision of creating the most active campus in the UK by 2020. We are looking for someone with a can-do attitude and an eye for detail, going above and beyond customer expectations every time. There are a wide range of training opportunities available throughout the University to develop your skills.
The Campus is constantly developing and the University have invested over £40m of investment in a new sports and wellness hub that you would be part of. Opened in Spring 2019 these are truly exciting times to be part of the Warwick Sport team. With a University wide strategic objective to ‘promote staff and student experience and a healthy campus’ your role will be vital in helping to ensure we provide a customer experience that keeps people coming back again and again.
DUTIES & RESPONSIBILITIES:
1. Mission, Vision and Values
• Working as part of a team, jointly support all aspects of all sports facilities providing a high quality customer service to all users in accordance with the Warwick Sport Team Guide, Normal Operating Procedures and Emergency Action Plan.
• Support the Warwick Sport department in its delivery of its mission, vision and objectives to increase participation, significantly contribute to the staff and student experience and provision of an outstanding customer experience.
2. Customer Experience
• To provide exceptional customer service to all visitors to all sports facilities.
• To provide a welcoming and safe environment for all visitors
• Be responsible for the day to day presentation of playing and all other areas of sports facility buildings, ensuring displayed information is up to date, relevant and accurate and that each area is safe, clean and in a condition to provide a high level customer experience.
• To ensure that appropriate and quality sports equipment is available for hire/purchase.
• To upsell and provide accurate, informed and up to date details of Warwick Sport membership schemes, products and services making recommendations where appropriate.
• To deal with all customer enquiries both face to face and over the telephone using own judgement and initiative as required.
• To take the initial stresses of any customer complaint and to use tact and diplomacy to offer rectification, or to ask for help from the Assistant Operations Manager if this is not possible.
3. Quality Systems and Processes
• To efficiently and effectively operate the tills and computerised booking system.
• To ensure that the daily cleaning and safety checks of all sports facilities are carried out according to recommended guidelines and report any issues where relevant.
• To assist with the management of control of access to all sports facilities.
• To undertake regular training as required in job related areas as well as maintaining necessary qualifications.
• To undertake any other duties and responsibilities in line with the grade of the post as directed by the Assistant Operations Managers or Departmental Management Team.
• Assist with basic administrative tasks in support of other Warwick Sport teams.
4. Operations
• According to the resource planner, rotate around all sports facility buildings, Sports Centre, Games Hall, Cryfield Centre and Tennis Centre, and separate areas within each, working at Reception areas and carrying out daily checks at each plus performing any other duties as directed by the Assistant Operations Managers.
• To act as Lifeguard according to the Warwick Sport normal operating and emergency action plan procedures including regular checking of safety equipment.
• To take and record regular water tests and take relevant action when necessary
• To act as first aider for all sports facilities.
• To be aware of and pro-actively enforce and monitor high standards of health and safety with regard to all facility users as well as colleagues.
• Working within the Lifestyle Fitness area, provide level 2 advice on health and fitness, carry out daily cleaning, equipment and health and safety checks plus other routine daily tasks associated with excellent customer service and safe use of facilities.
• To support all areas of the Warwick Sport Team as and where appropriate in offering opportunities across sport and active lifestyles to the university community.
5. Marketing and Communications
• Assist in the communication of relevant information to customers and to other department teams regarding operational and promotional matters.
6. Finance
• Responsible for handling cash, cheque and card payments at all sports facility reception areas.
• Assist in control of stock.

Person Specification

The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by (a) Application Form, (b) Test/Exercise, (c) Interview, (d) Presentation.

Essential Criteria 1
Lifeguard skills (valid qualification to be gained within 3 months if not already held) (a,b,c)
Essential Criteria 2
Excellent customer service skills (a,b,c)
Essential Criteria 3
Excellent communication and interpersonal skills (a,c)
Essential Criteria 4
Experience of working in a customer-focused role (a,c)
Essential Criteria 5
Ability to prioritise workload and remain focused under pressure (a,c)
Essential Criteria 6
Ability to work on own initiative and as part of a team (a,c)
Essential Criteria 7
Commitment to continued personal development (a,c)
Desirable Criteria 1
Level 2 gym instructor qualification (a,c)
Desirable Criteria 2
First Aid Skills (training will be provided if valid qualification not already held) (a,c)
Further Particulars
For further information about the University of Warwick, please read our University Further Particulars .
For further information about the department, please visit the departmental website .
Right to work in the UK
If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa in the UK points-based immigration system please click on this link which contains further information about obtaining right to work in the UK and details about eligibility for sponsorship for a Skilled Worker Visa.
The University of Warwick provides an inclusive working and learning environment, recognising and respecting every individual’s differences. We welcome applications from individuals who identify with any of the protected characteristics defined by the Equality Act 2010.

Recruitment of Ex-Offenders Policy

As an organisation using the (DBS) Disclosure and Barring Service to assess applicants’ suitability for positions of trust, the University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice.

Closing Date
2 Nov 2021