Specialist Dedicated IT Support Technician (0.5 FTE)

Faculty/Directorate

Faculty of Business and Social Sciences

School/Function

Faculty General (FBSS)

Contract type

Fixed Term Contract

Kingston Business School invites applicants for the role of Specialist dedicated IT Support Technician.

As part of the duties, the Specialist dedicated IT Support Technician will provide technical support and maintain the BRAINS Lab Research facilities, solving any software and hardware issues that may arise.

This is an exciting opportunity for a candidate to join a vibrant and collaborative team that is responsible for delivering impactful research and engage with industry. This is an exciting role at the same time it requires the person to be agile and adaptable.

The successful candidate is independent, can make decisions when necessary, and is prepared to learn quickly and adapt to changing circumstances and the pressure of deadlines. They are innovative in their thinking and are willing to overcome challenges as they arise.

The successful candidate has the experience of working with in a Research environment and has a sound knowledge of how to identify and solve specialist behavioural analytics and behavioural research software and hardware problems on computers and equipment such as Noldus Media Recorder, Noldus Observer XT, Tobii Pro Lab Analyzer software, Emotiv PRO software toolkit, Consensys and iMotions software, Varjo Base, Unity and iMotions software, Tobii Pro Lab Full Edition software, and Noldus FaceReader, E-prime 3, Z-tree and LanSchool software.

IT equipment includes Emotiv EPOC X Model 3.0 - 14-Channel Wireless EEG headset, Emotiv Insight 2.0 - 5-Channel Wireless EEG headset and the Shimmer3 GSR+ (Galvanic Skin Response) device, Varjo Aero VR headset with embedded pupillometry, Ultraleap Leap Motion Controller 2 hand tracking camera, 2x VIVE hand-controllers and 4x SteamVR 2.0 base stations, Tobii Pro Nano 60Hz eye-tracker, RED250 Mobile remote eye-tracking station and two high-spec PCs, 29 networked workstations in individual baffled cubicles with headphones.

In terms of technical skills, knowledge, and experience, candidates should be educated to a Degree level or have equivalent work experience. They should also have knowledge of computer operating systems, hardware and software and be able to use a computer and the specialist / new software packages confidently.

Finally, when it comes to communication, the candidate is a great listener and, communicates effectively with a diverse range of people, all to support the successful delivery of the Research goals at the same time support the University’s Town House Strategy .  They can voice their opinion and offer ideas and solutions to problems. They can clearly and effectively communicate within the team and with the Research Teams. They can also effectively write to convey various messages including reports, emails, internal communications, and newsletters. This is a role for someone who can work both collaboratively and individually and is easy to work with.

The Faculty of Business and Social Sciences  combines Kingston Business School and the School of Law, Social and Behavioural Sciences. Driven by a forward-thinking approach, the faculty is dynamic, innovative, and ambitious. We focus on business and social challenges that impact us all, such as decision making, sustainable development and individual resilience.

Together, the schools strive to nurture socially responsible, well-informed, and actively engaged members of society who graduate as adaptable, ambitious, and solutions-focused professionals.

Practical experience and real-life learning are at the heart of our degrees. Our graduates will be equipped with the skills to manage and navigate a world that needs employees to be digitally skilled and to have highly developed people management skills, emotional intelligence, and innovative, entrepreneurial drive.

Kingston Business School

Kingston Business School  has triple accreditation, recognising the high quality and standard of our business degree offering. The AACSB (Association to Advance Collegiate Schools of Business) Business Accreditation signals to the world that Kingston Business School has met the most rigorous standards of excellence in business education.  In addition, many of our courses are accredited and recognised by professional bodies, including the Chartered Institute of Marketing, the Chartered Institute of Personnel and Development, the Association of Corporate Treasurers, and the Royal Institution of Chartered Surveyors (RICS).

School of Law, Social and Behavioural Sciences

The School of Law, Social & Behavioural Sciences offers a range of courses in politics, economics, human rights, international relations, law, psychology and criminology.  Students graduate equipped with the theoretical tools, hands-on experience and critical thinking necessary to understand individual and social group behaviour, problem solve and influence the future. Globally admired for their human rights, religion and immigration expertise, staff are genuinely enterprising and international in their approach and flexible in meeting the evolving demands of the wider world – the kind of respected experts who will enthuse about, contribute to, and champion your work.

Professional bodies, including the British Psychological Society (BPS), the Bar Standards Board (BSB) and the Solicitors Regulation Authority (SRA), recognise and accredit our courses.

This is a part-time (18.5 weekly hours), fixed-term position until 31 July 2024 with a starting salary of £16,135.50 per annum for the 0.5 FTE (50% pro rata to £32,271.00 per annum)

As well as enrolment into the Teachers’ Pension Scheme (TPS), you’ll benefit from 35 days of annual leave pro-rata (in addition to bank holidays) and a range of other benefits.

For informal enquiries, please contact Marta Rodriguez Santiago , Faculty Support Team Leader, in the first instance, who will respond or escalate your query as appropriate.

Interviews are expected to be held in the week commencing 29th April.

Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme. 

To apply click on ‘Apply Now’. If, for accessibility reasons, you need to apply in an alternative format, please email [email protected]  or call the HR Shared Services team on 020 8417 3118.