Shift Leader - Retail (Catering - University Sector)

Cardiff University, United Kingdom

Updated: 2 months ago
Location: Cardiff, WALES
Deadline: The position may have been removed or expired!

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Shift Leader (Retail) University Sector

IT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE TEXT RELATING TO THE COMPLETION OF A SUPPORTING STATEMENT DETAILED WITHIN THE PERSON SPECIFICATION SECTION.

Unleash Your Potential in the Heart of Cardiff University!

The Venue:
Cardiff University, a distinguished institution nestled in the vibrant city of Cardiff. Renowned for our academic prowess, we also take immense pride in delivering impeccable food and beverage services with a strong commitment to exceptional customer experiences.

Ideal Candidate:
We are looking for engaging, motivated and energetic shift leader to join our team. The job will be exciting yet challenging at times. Supervisory experienced is required with barista training along with a positive attitude and a love working in hospitality, easily connecting with our customers.  If you think this sounds like you then we'd love to hear from you. A CV is necessary, but we would also like to hear a little bit about you, what you've done and why you think you'd fit right in with us so attach a personal statement with your application.

About the Cafe Shift Leader role:
Responsibilities and essential job functions include but are not limited to the following behaviours:

Achieving Results:

  • To oversee the day-to-day operations by ensuring that our product and the service we provide are always of highest standard
  • To supervise, manage and motivate the team
  • To support management team in working towards improving sales and service
  • Ensuring high levels of Food and Health & Safety are always maintained
  • Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Place order and manage stock levels and stock security.
  • Follows operational policies and procedures, including those for safety and security, to ensure the safety of all colleagues during each shift.
  • Maintains a clean and organised workspace so that resources and product can be located as needed.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and food safety guidelines for all products.
  • Maintains regular and punctual attendance

Helping Others Succeed:
  • Assists with training by positively reinforcing successful performance and giving respectful and encouraging coaching to colleagues as needed.
  • Contributes to positive team environment by recognising changes in colleagues’ morale and performance and communicating them to the manager

Living Our Mission & Values:
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Cardiff University.

Experience & Qualifications:
  • Hospitality supervisor: 1 year (Preferred)

Contracts are full-time,

35 hours per week, available to work flexible hours/days that may include early mornings, evenings, and weekends.  The post is open-ended.

Salary: £23,700 – £24,533 per annum (Grade 3)

Package includes 32 days holiday per year plus 8 bank holidays, as well as access to a range of staff discounts, as well as access to a range of staff discounts and development opportunities through accredited training.

Please note this role requires you to be based on campus.

Date advert posted: Thursday, 8 February 2024

Closing date: Thursday, 22 February 2024

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

IT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE TEXT RELATING TO THE COMPLETION OF A SUPPORTING STATEMENT DETAILED WITHIN THE PERSON SPECIFICATION SECTION.


Job Description

Main Duties

  • To assist and supervise the provision of both food and beverage services within designated retail outlets in line with operational standards.  This will include the in-house barista and restaurant services and food production.  Ensuring the delivery of exemplary customer service and products served to the highest standards of quality and presentation. Supervising Retail Assistants preparing and serving food and beverages to customers in the cafés and restaurants.
  • To oversee the daily opening of the retail outlets and ensure that the different operational areas are correctly prepared in line with departmental standards at the beginning of the working day and shut down in accordance with departmental protocols at the end of the day.
  • Supervision of in-house clearing and cleaning, to include the servery, food preparation areas, store room and internal and external customer areas.
  • To maintain and monitor food and beverage stock items to include stock ordering, rotation and product placement/merchandising and ensure that all operational areas are restocked and secure.  Maintaining acceptable stock levels and undertaking timely stock takes.
  • To be responsible for the security of the outlets stock, fixtures and fittings and to operate and maintain all catering equipment in accordance with departmental procedures and manufacturer’s instructions.  Reporting any faults with equipment or infrastructure to maintenance and line manager.
  • To supervise the handling of cash and credit cards transactions on a daily basis, following cash handling procedures and cash register policies, ensuring the safe keeping of cash floats and completion of corresponding documentation.
  • To identify operational problems quickly and implement solutions, to train staff in accordance with departmental procedures and in conjunction with the Retail Manager.
  • Assisting with the induction of and providing on-going, on-the-job training for new or inexperienced staff.
  • To undertake daily operational checks as directed by Retail Manager and to provide operational information on request in accordance with departmental reporting standards.
  • The above list of duties is not exclusive and from time to time the Management team may specify other duties commensurate with the post holder grade.
  • Covering other general duties within the scope of the grade during periods of variation in workload or cover for sickness absence both within the usual work or other University operations.
    •  General Duties
  • To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
  • Compliance with Licensing Act, HASAW 1974, Allergen Legislation and Food Safety Act 1990 requirements in line with Cardiff University Food Safety Policy and all other University Policies, ensuring all paperwork relating to environmental health and food safety is continually updated and submitted when required.
  • As a member of staff with supervisory responsibilities you will also be responsible for ensuring that University policy and procedures and legal duties are applied within your areas and that appropriate risk assessments are undertaken, necessary actions are implemented and staff within your area are fully conversant and trained in respect of their Health and Safety obligations.
  • To assist in the investigation and preparation of reports / documents on individual projects as requested.
  • To actively participate in the Quality and Customer Care initiatives.
  • To attend and actively participate in all training as identified by Retail Manager and Head of Catering and Foodservice.

    • The role will require a flexible approach to working hours and is 5 days out of 7.


    Person Specification

    The Person Specification is split into 2 sections: essential and desirable.  Please demonstrate clearly how you meet all of the essential criteria. 

    Please ensure that you communicate this fully by creating a new document containing your supporting statement, refer to sample layout below , listing ALL OF THE CRITERIA and commenting against each one as to how you meet them.

    This will need to be completed before you begin making your application on line as you will be required to upload it.  When uploading the supporting statement the document title needs to read “supporting statement and should also detail the post reference number ending in BR” (relevant to the job you are applying for).

    ESSENTIAL CRITERIA

  • Proven track record of supervising and inspiring a team within a busy café / restaurant environment to an excellent standard and methodology, with an understanding/experience of customer service practices.  Demonstrating knowledge of current issues, modern trends, nutrition, allergens.
  • Proven work experience in resource and logistical planning, in addition to supervising others and stock control.
  • Awareness of and implementation of seasonal factors on menus and experience of local sourcing.
  • Pleasant and welcoming manner.  Demonstrating experience of working in a customer focused environment with an ability to respond to customer feedback and needs in a polite and courteous manner adapting to their requirements accordingly.
  • Proven experience of good timekeeping and ability to work without direct supervision and to use initiative.
  • Excellent organisational skills; ability to work in a busy and demanding environment, under pressure at times whilst working to tight deadlines.  Working unsupervised, planning and setting priorities for own work and that of others whilst monitoring progress.
  • Proven ability to communicate effectively both orally and in writing to a wide range of people. Experience of working within a team and ability to communicate and follow instruction and procedures.  Delegate work to junior colleagues, supervising them so as to ensure they understand the job, fostering a positive team environment for them, challenging so that they develop professionally and contribute to the enhancement of the work of the team.
  • Proven ability to motivate and lead a team, working well as an effective team member, providing advice, guidance, training and feedback to other team members where necessary.
  • Trained Barista with Level 2 Food Safety and Level 2 Health and Safety.  Proficient numeracy and literacy skills with Computer and IT skills, Microsoft word, excel, emails and online calendar.
  • Evidence previous experience in a reasonably wide variety of catering establishments, so as to understand the requirements of the diverse customer requirements and experiences of the University.  Demonstrating a good understanding of café and bar products; must include knowledge on all aspects of coffee and sandwich/basic food production.
    • DESIRABLE CRITERIA
  • NVQ in Food Service, Level 1 or 2 or equivalent.
  • Experience of working within a similar University environment.
  • Experience of compiling recipes and food costs.
  • Knowledge of environmental and sustainability matters pertaining to food procurement and production.
  • Proven ability to speak/write Welsh or willingness to learn.

    • All shortlisting decisions will be based initially on essential criteria, with desirable being used to further select or deselect candidates as appropriate.  We interview those candidates who are the closest match to the identified criteria.

    An example of how to set out your document containing Essential and Desirable criteria is detailed below:

    1. Recent previous experience working as a barista or within a coffee shop / restaurant environment with cash handling and till operation.

    Provide evidence

    Continue to list and provide evidence.


    Additional Information

    CAMPUS SERVICES INFORMATION

    Campus Services provides a range of professional support services to students, staff and visitors at Cardiff University.
    Residences manages accommodation places for approximately 5,500 students, both catered and self-catered.

    In terms of catering, there are cafés and restaurants conveniently located across university campuses, in addition to a delivered hospitality service.
    Cardiff University Sport exists to provide students and staff with a balanced, high quality and integrated sport service which meets the needs of a broad range of users.

    The Nursery offers facilities for children aged between 10 weeks and 5 years and is divided into sections appropriate to the ages and development of the children.
    Both residential and catering facilities are utilised for conferences and functions during the University’s vacation periods.  A purpose built and designed conference centre and conference facility is also available throughout the year.
    The Campus Services operation is supported by its own central administration functions covering the allocation of residences, human resource and quality, purchasing, facilities, finance, and general administration.


    Job Category

    Catering & Hospitality


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