Service Desk Team Leader

The University of Oxford’s central IT Service Desk currently has an opportunity for a talented individual to join the team as a Service Desk Team Leader.

We are seeking candidates with a passion for developing the people within a team that provides support for the widening range of technology in use within this diverse workplace.  In this role you will take responsibility for overseeing the day-to-day effectiveness of the service, ensuring that key service desk targets are met and coordinating resources across multiple channels.

This large service desk team manages a broad spectrum of queries and requests from academics, students, staff and IT Support Officers across the University. The role is best suited to individuals who thrive on working as part of a close-knit team but are equally happy to work with autonomy, taking responsibility for their own workload and seeing things through to conclusion.  We would like to hear from articulate communicators who possess the ability to translate technical explanations into customer-focussed language.  You will need to demonstrate great people skills and the drive to always champion the customer.

As one of two Service Desk Team Leaders you will be responsible for working closely with your fellow team leader to ensure the smooth running of the service through effective management of a team of Service Desk Analysts.  Your time will be spent ensuring that the service runs efficiently and effectively; working to improve the knowledge and skills within the team; monitoring and improving the quality of support and liaising with service providers, projects and technical teams.

Only applications received before 12.00 noon on Monday 16 August 2021 can be considered. Interviews are anticipated to take place on Tuesday 31 August 2021.