Service Desk Coordinator

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Information Services
Location:  Brighton - Moulsecoomb
Salary:  £23,487 to £26,341 per annum
Closing Date:  Sunday 06 February 2022
Reference:  IS5293-22-010

Our IT Service Desk is a key strategic service within our University that delivers a 1st and 2nd line IT support function to all members of the Institution.

Working as part of a team of valued staff, you will assist and contribute to the smooth delivery of the IT Service Desk to support staff and students, diagnosing and solving enquiries across a wide range of IT services, software and network connections. You will also act as a liaison between technical groups (in-house and third party) and university customers to provide up-to-date information regarding outstanding Service Desk calls.  

As well as significant experience of working in technical customer services or on an IT Service Desk diagnosing and solving IT issues, you will have demonstrable record of successfully completing training in an IT discipline to an appropriate industry standard, as either a formal qualification or substantial work experience.

The successful applicant will have:

• Excellent communication and interpersonal skills
• The ability to negotiate with customers and colleagues 
• The ability to build long-lasting relationships within Information Services and across other departments

This is a full-time, permanent post. Job-sharers are welcome to apply.

Further details:

The University is committed to an inclusive environment which embraces equality and diversity in our working, learning, research and teaching environment. We particularly encourage applicants from a Black, Asian and Minority Ethnic (BAME) background because the university is underrepresented by BAME staff.

Further information about working for us, as well as the wide range of benefits we offer, can be found in the working with us section of our vacancies page.