Opportunity Overview
We are now looking for a Service Desk Analyst to act as first point of contact for all university stakeholders. You will be working in a collaborative environment supporting a highly diverse range of customers including staff, students and associate members.
We are interested in hearing from candidates who can demonstrate excellent customer service from a previous service desk environment. This is a fantastic opportunity for anyone who is interested in continuing their professional development, working on a desk that handles a wide variety of cases to support the technology infrastructure that is critical to the operations of the University.
So what will the role involve?
- Working on a busy service desk using a varied range of customer support methods including telephone, online chat and email
- Working with IT helpdesk case management tools
- Delivering against our Service Level Agreements and Key Performance Indicators
- Supporting technologies like Office 365 and Active Directory
- Working to ITIL best practices
- Contribute to our thinking and be challenging on how Salford can transform the way it addresses equity disparities, embraces diversity and becomes more inclusive
A bit about our Digital IT team….
At the core, we provide IT services to the University’s students, academics, and professionals, but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience.
Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this.
We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio-Visual Services, Applications Support, Data Centre and Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK.
What’s in it for you?
Competitive salary - and excellent pension scheme: 9% of your salary is paid into your pension by UoS, you can choose to pay more and UoS will match your extra contribution up to 4%.
Generous annual leave - plus the option to buy additional days.
Flexible working - we support a culture of flexible and hybrid working, subject to business requirements.
Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.
Wellbeing – your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.
Similar Positions
-
Multi Skilled Tradesperson (Electrician) Mcuk , ;, United Kingdom, 3 days ago
We currently have a fantastic opportunity for an Electrical Tradesperson to join our Facilities team at our prestigious Media City Building at Salford Quays! The successful candidate will be expec...
-
Handyperson & Driver (Stores, Mail And Transport) , ;, United Kingdom, 17 days ago
We currently have a fantastic opportunity for a Handyperson/Driver to join our Facilities team! This role provides experienced support and liaison with building users and helps deliver a wide rang...
-
Duty Wellbeing Adviser , ;, United Kingdom, 12 days ago
Join us as a Duty Wellbeing Adviser at The University of Salford and be part of Team Salford, and one of the UK’s fastest growing universities. We’ve made significant investment in mental health p...
-
Administrative Support Worker , ;, United Kingdom, 22 days ago
Opportunity Are you passionate about providing good customer service and administrative support ensuring that all activities and tasks underpinning processes are timely and appropriately implement...
-
Gardener , ;, United Kingdom, 26 days ago
Do you want to become part of the Green flag Award winning Landscape team? Do you enjoy working outdoors? The University of Salford has an exciting new opportunity for a new Gardener to service th...
-
Associate Dean Academic (Quality Assurance & Enhancement) , ;, United Kingdom, 24 days ago
The University of Salford’s forward-thinking approach has powered progress for 125 years. Today, our university community encompasses over 26,000 students, 2,800 staff and 200,000 alumni from all ...