Senior Technician

Within University IT, the Service & Operations Group is responsible for the day to day operation of the centrally managed IT service. Operating within an ITIL framework, the group provides the IT Service Desk, Incident and Problem Management, Change, Configuration and Release Management, Service Delivery and Data Centre Operations. As part of a service delivery team, you will provide a highly professional, friendly and customer focused face to the services offered by University IT. You will be dedicated to the provision of an efficient, effective and quality driven technical support service to staff and students within the Corporate, Administrative, Academic Research and Learning and Teaching functions of the University. Specifically, this role will provide technical support, maintenance, advice, and expertise across a broad range of IT technologies, encompassing but not limited to:

• Desktop and laptop computing (Windows PCs, Apple Macs, Linux and associated software)
• Mobile computing (Android and iOS tablets and smart phones)
• IT infrastructure (including networks and telephony)
• University administrative and management systems
• Specialist equipment used for teaching and/or research

You will provide a highly professional, friendly and customer focused face to the services offered by University IT, responding rapidly to any technical issue that may impact University critical teaching and administrative activities. Using management tools, you will perform routine monitoring, logging, or reporting tasks. You will contribute to the implementation of maintenance and installation work, including implementing agreed changes and maintenance routines. You will identify operational problems and contribute to their resolution, delivering changes in accordance with agreed standards and procedures. You will provide reports and proposals for improvement to stakeholders including specialists and managers. You will provide supervision and give instruction to less experienced colleagues, delegating specific tasks to them as appropriate.

This post is full-time (35 hours per week) and open ended.

Salary: £32,332 - £34,980 per annum (Grade 5)

Closing date: Sunday, 17 March 2024

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.