Senior Technical Manager (Technical Services, Health & Safety, Infrastructure and Life Science Support Unit)

The University        

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.       

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  We would be thrilled if you would consider joining our thriving University.    

Further information about the University can be found here. 

The Department and Role Purpose   

The Department of Biosciences is composed of academic staff and research fellows with research and teaching interests that span the broad spectrum of the Biosciences. The Department studies biology from the smallest to the largest scales; from the structures and functions of biological molecules, through to cells, tissues and organisms and to the entire global ecosystem. The interests of academic staff include all types of living organisms, from bacteria, through the plant and animal kingdoms, to human health and disease.

The primary role is overseeing technical services in the Department of Biosciences. Technical services includes the management of teams that are responsible for:

(a) provision of laboratory-based teaching and research,

(b) compliance of the Department with Health and Safety regulations in association with the relevant Department and University Health and Safety Officers,

(c) maintenance of the fabric of the Department, its central equipment and plant in association with other University Departments including Estates and Facilities and

(d) delivery of technical services. 

The post holder will manage Health & Safety and equipment and plant in the Faculty's Life Science Support Unit. The role involves delivery of the Department's strategic teaching and research objectives by proactively leading and providing technical services teams that are robust, efficient, and cost effective, in an environment that is conducive to flexible working, and adapting the service to meet the users’ needs and identifying ways of improving standards.

Further information about the role and the responsibilities is at the bottom of this job description.        

Working at Durham         

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:        

• 30 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 42 days per year.     
• The University closes between Christmas and New Year.
• We offer a generous pension scheme, As a new member of staff you will be automatically enrolled into this University Superannuation Scheme (USS).
• No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.   
• There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities.    
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.   
• On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).   
• The opportunity to take part in staff volunteering activities to make a difference in the local community.
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.    
• A salary sacrifice scheme is also available to help you take advantage of tax savings on benefits.    
• If you are moving to Durham, we can help with removal costs and we have a dedicated team who can help you with the practicalities such as house hunting and schools.  If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas.    

Durham University is committed to equality, diversity and inclusion   

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.      

As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.        

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.     
 

What you need to demonstrate when you apply/Person Specification  
  
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.    
  
Your application should cover the following criteria:  

Essential Criteria

Qualifications/Experience

1.    Educated to degree level (or equivalent experience).
2.    Masters / PhD in a relevant discipline (or equivalent experience).   
3.    Professional practitioner with specialist knowledge and expertise to influence service delivery and activities within the organisation.
4.    Experience of participating in networks to share and discuss good practice and develop strong and productive working relationships.
5.    Experience of implementing policies and procedures and supporting service improvements.
6.    Expert knowledge and expertise in multiple areas of technical specialism, and the application of advanced skills to create, build, construct, analyse and realise new and innovative resources, equipment and research outputs.
7.    Experienced practitioner who has led teaching/research project working within an educational, commercial or industrial environment.   
8.    Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
9.    Track record of management and development experience across a large technical service team or teams.

Skills/Abilities/Knowledge
10.    Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
11.    Strong digital competence across a range of digital devices and apps.
12.    Achievement of recognised industry and professional standards supported by relevant courses or certifications.
13.    Committed to continuing professional development to maintain professional recognition.
14.    Ability to solve problems and decide on and plan appropriate solutions.
15.    Ability to contribute to planning at operational and strategic levels.
16.    Extensive knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
17.    Ability to teach or train others with specific technical skills, and the operation of standard and complex scientific, technical and creative equipment.

How to apply          

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria.  Please don’t forget to check if there is any weighted criteria (see above).        

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.             

Submitting your application         

We prefer to receive applications online.   We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.          

What you need to submit      

• A CV: and       
• A supporting statement which outlines how you meet all of the criteria within the Person Specification.         

Contact details             

For a chat about the role or any further information please contact Professor Martin Cann, Head of Department -  [email protected]

Typical Role Requirements  

Service Delivery/Development

• Show a commitment to equality, diversity and inclusion and the University’s values.
• Develop and apply an in-depth understanding of university policy and external developments when carrying out you role.
• Ensure that policy and regulatory standards are met and are carried out in services you are responsible for.
• Look for ways to continually improve services and take a lead role in the development and implementation of assigned policies, processes and standards.
• Initiate and manage business process reviews to improve the service in your area.
• Ensure data (commercially sensitive and/or personal) is appropriately stored and managed.
• Implement and audit specialist risk assessments and safety procedures to ensure compliance with University and statutory regulations.
• Manage and monitor individual and overall health and safety assessments and procedures, ensuring compliance.

Planning and Organisation

• Contribute to the development of operational plans relevant to your area.
• Allocate and monitor designated budgets, expenditure and resources.

Team Development

• Manage or oversee the activities of a team of technical staff to deliver support to research, teaching and learning activities.
• Manage or oversee the activities of a project team of technical staff to deliver support to research, teaching and learning activities (teaching and research teams, infrastructure team and Life Sciences Support Unit team) and  to ensure that a customer focussed service is provided.
• Help shape the skills and expertise needed to deliver a professional service by recruiting, inducting and training team members and structuring the team in way that will best meet operational and strategic priorities.
• Ensure that your team can deliver the required services by devolving and delegating responsibilities to appropriate team members.
• Carry out regular performance reviews to provide feedback on objectives and expectations and identify any development needs.
• Handle most HR issues and support the welfare and wellbeing of your team referring more complex issues to specialist services or more senior managers.

Teaching and Learning Support

• Work within a teaching or research area of activity of national significance.
• Contribute expert advice and guidance, collaborating with peers and academics to deliver teaching and/or research outputs.
• Assess and design modifications and implement developments to deliver desired outputs.
• Lead, design and deliver practical workshops, teaching and training sessions.
• Ensure continuous improvement and knowledge base development for world class delivery.
• Liaise with academic staff to build and maintain high-quality specialist support to underpin excellence in teaching, research and learning.
• Deliver professional expertise with the design, construction and development of investigative methodologies to achieve teaching, research or learning objectives.
• Contribute creativity and innovation to the teaching and research delivery process and outcomes.
• Take responsibility for supervising experimental procedures and processes out of normal programmed sessions, monitoring variables, capturing and analysing data and interpreting patterns.
• Contribute to the planning, design and implementation of research outputs and prepare innovative teaching / research proposals.
• Support activities and participate with others to generate external income, including involvement in research proposals.
• Plan and oversee the delivery of the practical teaching programme including demonstrators, laboratory practicals, projects, field trips, workshops and occasional events such as Open Days.

Communication/Liaison

• Influence University policy, standards and governance by leading operational business meetings, working groups and sub-committees.
• Provide professional guidance and advice when managing complaints, referrals and specialist services (including teaching and research where relevant).
• Create positive working relationships, including internal and external networks, using your networks to increase your knowledge and skills, swap information with peers and positively influence the University’s reputation.
• Represent the service and University at promotional events.
• Liaise with academic staff, Health and Safety Office, E & F on design and construction of clean/containment rooms, designing and organising lab refurbishments to optimise use of space.
• Contribute to the Critical Incident Plan and Business Continuity Plan.
• Ensure all appropriate Home Office licenses are in place, that all procedures are in line with Health and Safety policies, that the buildings and equipment not under E&F responsibility are well maintained and in compliance with Home Office and Health and Safety regulations for the Life Science Support Unit (LSSU).
• Act as named Training and Competency Officer for the LSSU. 

•    Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University   which provides information on the collation, storing and use of data.      

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.