Senior Student Retention and Success Officer

Student Centre

Location: Medway Campus
Salary: £28,762 to £34,308 per annum
Contract Type: Permanent
Release Date: Thursday 19 January 2023
Closing Date: Thursday 02 February 2023
Interview Date: To be confirmed
Reference: 3680-E

The Senior Student Retention and Success Officer works within the Student Engagement and Success Team in the Student and Academic Services Directorate and in partnership with Faculties, Greenwich Students’ Union (GSU), and wider Professional Services to provide support and analysis to enhance student engagement and improve student retention.

This role will play a key part in supporting the University’s attendance and engagement monitoring system to ensure students who are not engaging are identified early and proactive interventions can be made. The role will work with students and colleagues to ensure that students are given every opportunity to remain on their programme of study and achieve the best possible outcomes.

The role holder will:

Coordinate attendance monitoring for a Faculty in collaboration with the team and implement the Student Engagement Policy including sending notifications to students not engaging in their studies.

Lead on monitoring the engagement of students on a visa within a Faculty, in adherence to UKVI and the Student Engagement Policy; maintaining close communication with the Visa Compliance Team across the academic year.

Manage and coordinate the withdrawals and interruptions process for a Faculty.

Use data from various systems and referrals to identify students at risk of disengagement and contribute to development and implementation of actions to reduce that risk. This includes collating already available support and reviewing where further support could be provided. It also includes maintaining regular follow up contact with identified students to ensure effective ongoing support and evaluate as necessary.

Provide line-management for the Retention and Success Officer, including recruitment, induction, appraisal, performance management, target setting, one-to-one meetings, and staff development initiatives.

Monitor and analyse retention data for a Faculty and provide summary reports to the Student Retention and Success Manager.

For an informal discussion about the post please contact Tania Struetzel, Student Engagement Manager on [email protected] . 

Talent management.

Should you have any recruitment related queries please contact the HR Recruitment Team on [email protected]

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

Academic Career Pathways

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge /Mentally Healthy Universities , we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.