Senior Student Administrator, Mathematical Sciences

Senior Student Administrator, Mathematical Sciences
£27,929- £31,411 per annum

Are you experienced in working in a busy, customer orientated environment, with excellent customer service experience and looking for a new job?

We are looking to recruit a Senior Student Administrator toprovide excellent customer service to students and visitors to the Department and high-quality professional support services to academic staff.

Duties of the Role 

Responsible to the Deputy Department Manager,you will:

• Support and train Student Administrators and coordinate student administration processes on a day to day basis
• Lead the student administrators’ team daily meetings
• Provide information, advice, and guidance in response to student and visitor queries
• Responsible for the coordination and process the submission and return of coursework, and routine requests such as change of class and change of module.

A list of full duties are detailed within the attached jobpack. 

Skills and qualifications required

To be successful, you will need to have:

• Administrative experience in a customer-oriented environment
• Experience of working in a busy environment and remaining calm under pressure
• Experience of accurate data entry and managing accessible records
• An understanding of Higher Education
• Excellent customer service skills
• Excellent communication and interpersonal skills
• High standards of accuracy and attention to detail

The Department

With specialisms including pure and applied mathematics, data science, statistics, and actuarial science, maths at Essex has a broad reach. From exploring the economic impact of cow social networks to the mathematical modelling of brain evolution to improve patient care; from solving scheduling problems at the Port of Felixstowe to leading the data revolution at the heart of London’s “Tech City” and the University’s pioneering work on Big Data – our research explores issues that have a real impact on people’s everyday lives and the world around us.

As a growing and influential department, we still make sure our staff and students know each other personally – we are a true academic family. We are based in the university's new STEM Centre in the heart of Colchester campus. This is now a fantastic time to join the Department.

In response to COVID-19 the University has implemented adjusted working arrangements for many staff, with a significant number working on a hybrid basis. At the time of a job offer, hybrid or on-campus working will be discussed and considered on an individual basis but you will be expected to be based within the UK.  

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

Please see the attached job pack, which contains a full job description and person specification, which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application.  Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please contact the Resourcing Team ([email protected]).

*More information: Working at the University