Senior Programme Officer

Welcome to King's Business School, where our vision aligns with King's College London's ambitious goal of changing the world for the better.

Our dedicated Online Programmes team is committed to creating social and economic value for both business and society. We offer fully online Master’s programmes (see https://online.kcl.ac.uk/online-masters/courses , providing students with the flexibility to study from anywhere in the world.

Join us in our mission to shape the future of education and empower students globally through innovative online learning experiences.

We're seeking an experienced, enthusiastic Senior Programme Officer (SPO) who is passionate about supporting online learning postgraduate programmes. In this role, you'll play a pivotal part in ensuring the smooth delivery of our portfolio of online programmes at King's Business School.

Your primary responsibility will be to provide day-to-day administrative support for our online programmes, collaborating closely with academic and student support teams to guarantee a seamless student experience. Your commitment to educational excellence will shine through as you navigate digital learning systems and champion online learning methodologies.

As a crucial member of our team, you'll offer vital support to both students and academics, serving as a central point of contact for queries and issues related to our online modules hosted on the Moodle virtual learning environment. Your role will involve managing module content, organising webinars, resolving technical issues, and fostering effective communication among students, faculty, and stakeholders.

In addition to your administrative duties, you'll take the lead on various activities including content publication, assessment management, and maintaining accurate student records. Your contribution to assessment boards and your role in ensuring adherence to schedules and plans will be invaluable.

Joining our Digital Education team at King's Business School, you'll also have the opportunity to engage in technology-enhanced learning projects aligned with our educational strategies and King's Vision 2029.

Collaborating with colleagues, you'll play a key role in planning and coordinating activities, allowing you to expand your expertise in regulations and process improvement while contributing to professional networks dedicated to promoting best practices.

If you're someone who thrives in a fast-paced environment, is committed to delivering high-quality services, and is passionate about advancing online education, we encourage you to apply. Join us in shaping the future of digital learning at King's Business School.

This is a full-time time post (35 hours per week), and will be offered an indefinite contract.

King’s Business School operates a hybrid working policy and you will be expected to spend a minimum of two working days per week on campus.

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.       Demonstrated programme administration experience, preferably gained within a Higher Education context.

2.       Exceptional written and verbal communication abilities, enabling independent drafting of documents, virtual learning content, and correspondence tailored to diverse audiences.

3.       Proficient in numerical analysis, with a keen eye for detail and accuracy when handling complex data, employing a data-driven decision-making approach.

4.       Familiarity with student records systems and virtual learning environments, including proficiency in managing online assessments.

5.       Proven experience in stakeholder management, with the ability to interact confidently and professionally with a wide range of stakeholders.

6.       Strong time management and organisational skills, adept at meeting tight deadlines and managing competing priorities, with a willingness to seek and utilise support as needed.

7.       Customer service experience, coupled with the ability to address complaints and service issues efficiently and professionally.

8.       Experience collaborating effectively within a diverse team, demonstrating a proactive approach, and possessing the capability to work autonomously.

Desirable criteria

1.       Knowledgeable about e-learning technologies within an educational context, and up to date with current trends in digital education.

2.       Dedication to fostering equality and diversity in the workplace.

Full details of the role and the skills and experience required, can be found in the attached job description which provided on the next page.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. 

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘How we Recruit ’ pages.

​Interviews are due to be held on 17th or 20th May 2024. 

This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.