Senior Manager, Policy & Controls

Unit :  Academic Services
Salary :  £45,585 to £54,395
Location :  Milton Keynes
Please quote reference :  21592
Fixed Term until 31 July 2025, Full Time
Closing Date :  28 April, 2024 - 12:00

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role

The Student Fees team support students by ensuring those that wish to pay by tuition fee loan have loans in place before module start and any change of circumstances are processed to ensure the University receives the correct income arising from tuition fee loans. The team also handle applications from students for funding grants for module fees and study related costs.

The Senior Manager, Policy & Controls has specific responsibility for ensuring policies and procedures in respect of student loans, fees and financial support reflect current rules and regulations and that they are delivered through the operation accurately.

As part of the Student Fees Senior Management team, you will be responsible for;

• Leading and managing staff in Student Fees including coaching, training and development of direct reports.
• Ensuring that all changes to university policy and government regulations in respect of fees and funding for students are operationalised to ensure continuing compliance.
• Providing management and oversight of financial support schemes and reporting to internal and external bodies
• Ensuring complex queries, complaints and appeals are dealt with and responded to quickly and accurately across Student Recruitment & Fees
• Advising on policy implications in respect of fees and funding to a wide variety of internal and external stakeholders from operational staff through to the Pro-Vice Chancellors Office.

Skills and experience

• Experience working in a strategic or policy environment, with an ability to interpret and implement policy or procedure requirements.
• Experience of producing non-standard correspondence, policy documents, complex written procedures, and reports.
• Excellent communication and presentation skills, both oral and written.
• High level of customer focus and recent experience of operational decision making.
• Ability to build productive networks and work collaboratively with internal and external stakeholders.

The full summary of duties and skills required for the role can be found within the Job Description .

If you would like to discuss the application or recruitment process before making an application, please contact Harvey Wright at Resourcing Hub on 01908 655544 or [email protected] quoting the reference VRF 21592.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

How to apply

Unless otherwise stated in the advert, all applications are completed online via the instructions on The OU Job’s page. Applications submitted via 3rd party websites will not be received.

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.

To apply for this role please submit the following as one document;

• CV
• Personal statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

Please save your document with the following file name as appropriate to the vacancy you are applying for: reference, surname, forename.

You will need to have your documents ready ahead of submitting the electronic application.

APPLY NOW

Closing Date: 28 April 2024 - 12:00 (noon)

Interview date: 14th, 15th, 16th May 2024

You will receive updates regarding your application from [email protected] . Please ensure this email address is added to your list of trusted senders so it does not go to your junk folder.

You can view your application communications on the Candidate portal .

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.

Job related information : 

Attachment	Size

Attachment	Size
Senior Manager Policy & Controls Job Description.docx	63.88 KB

• Terms and Conditions - Academic Related Staff  (PDF)

• Terms and Conditions - Academic Related Staff  (Word document)

Posting Date :  9 April, 2024 - 12:30