Senior Leadership Apprenticeship Administrator - School of Social Policy - 97742 - Band 500

Position Details

School of Social Policy

University of Birmingham, Edgbaston, Birmingham UK
 
Starting salary is normally in the range £23,699 to £25,458. With potential progression once in post to £29,471 a year.

Band 500
  
Full time

Fixed Term contract for 2 years or a secondment aopportunity
 
Closing Date:  11th October 2021

Interview Date: 13th October 2021

Our offer to you
 
People are at the heart of what we are and do. 
 
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.  We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. 
 
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.  With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. 
 
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.  We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. 
 
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements.  We therefore welcome discussions on all forms of flexible working.  In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. 
 
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.  On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.  
 
Find out more about the benefits of working for the University of Birmingham

Job context

The Elizabeth Garrett Anderson Programme (EGA) has been delivered by the Health Services Management Centre (HSMC) since 2013. The Programme is commissioned by the NHS Leadership Academy and currently has two streams ‘Standard Anderson MSc’ and ‘General Management Training Scheme Anderson’ (GMTS), which provides the leadership development educational component for the NHS Management Training Scheme – and now the programme is expanding to offer a Senior Leadership Apprenticeship (SLA) stream of the EGA programme. This is an exciting time to join the professional services team develop and deliver this new pathway as part of our suite of Leadership Development programmes for people who work within the NHS. The programme is an innovative blend of online learning, residential workshops and action learning sets and the post holder will work closely with external stakeholders at the NHS Leadership Academy, academic staff and colleagues in the School and College. 

Job summary
You will join a professional services team which is passionate about providing excellent administration support for students and staff. 

The post holder will be responsible for all the day-to-day administration aspect of the Senior Leadership Award programme, from the student’s admission on to the programme, their academic progression and completion. There will be significant liaison with the Universities compliance team regarding the SLA governance requirements as well as working closely with colleagues at the NHS Leadership Academy and senior academic staff. The role will also involve working closely with colleagues in the NHS Leadership Academy digital team on the virtual learning platform used for this programme, as well as the Learner Analytics team at the University.   

Main duties
1.    Act as primary contact for academic staff involved in the Senior Leadership Award programme, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
2.    You will be the primary contact for employers, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
3.    You will be able to deal with complex systems and procedures and will be expected to offer advice on these, including deciding on the response to more complex queries from students and staff alike. 
4.    Maintain high profile working relationships with key stakeholders on your own initiative, fielding enquiries and ensuring that appropriate information is disseminated to stakeholders as appropriate.

5.    Specifically take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, placements, examinations, progression, and graduation etc.
6.    Make a substantial contribution to the management, development and implementation of operational processes.
7.    Work closely with the Deputy Head of Programme for Events and Virtual Campus Relations to establish and develop the virtual campus for this programme. This will include working closely with the NHS digital team to resolve any issues and run reports for compliance and governance purposes. 
8.    To have an active role in the workshops for this programme, from logistical support to the practical arrangements. Work closely with the events team to ensure the workshops run smoothly. 
9.    Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
10.    Work closely with the Head of Programme and Deputy Heads of Programme on the operational planning for the EGA programmes, ensuring a high standard of teaching and learning support is delivered to all students on these programmes. 
11.    Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.  
12.    Support the development of systems and procedures to assist in the day to day running of School/Programme administration.
13.    Responsible for the regular review and update of key documentation.
14.    Support periodic quality assurance related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.
15.    Providing a professional secretarial service to relevant committees and meeting.
16.    Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.
17.    Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
18.     Manage all data in accordance with University policy and Data Protection Regulations.
Other Duties
1.    The post-holder will undertake any other duties that may be assigned by the relevant management team in support of more complex activities. 

Required Knowledge, Skills, Qualifications, Experience 

You will need to evidence:
⦁    Substantial professional experience in a variety of similar roles; and
⦁    GCSEs to a minimum of grade C in English and Mathematics (or equivalent qualifications) and
⦁    A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.
You will be:
⦁    Comfortable in a role where you take significant responsibility and where you are expected to proactively propose new ways of working.  
⦁    Comfortable working on your own initiative to complete tasks and projects without close supervision. 
⦁    Able to become authoritative quickly on complex systems and be able to advise colleagues on these.
⦁    Able to set the standard for other colleagues, acting as a role model and coaching staff as appropriate. 
⦁    You will be able to communicate and delegate effectively as required.  
⦁    Well organised with the ability to prioritise work (your own and the work of others) proactively, independently and as part of a team.
In addition to the above, you should be able to demonstrate and/or evidence the following:
⦁    The ability to work to tight deadlines in a collaborative team environment.  
⦁    The ability to supervise and support the work of other team members. 
⦁    A good understanding of delivering excellent customer service and the ability to influence others to deliver it too.
⦁    The ability to interact with individuals at all levels of internal and external organisations with a highly professional and tactful manner. 
⦁    Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent.  
⦁    Exemplary attention to detail and the ability to work confidentially, use judgement and make appropriate decisions within the constraints of the role 
⦁    The ability to cope with change in a fast moving, dynamic environment where change is often required immediately. 
⦁    An understanding of the importance of  equality and diversity in the workplace
⦁    Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.

Dimensions
You may directly manage others in this role but, even if you do not, you will still be expected to act as a role model and coach members of the team.  You will not normally manage a budget in this role.  

Planning and organising 
You will be required to manage and prioritise a varied and complex workload to deliver within required time frames, and make a substantial contribution to the management, development and implementation of operational processes.

Problem solving and decision making 
You will be working under the direction of a senior manager, but with considerable autonomy to deliver the outputs required.  You will be working within the framework of existing policies, processes and procedures for the University and the College, but there will be plenty of scope to review and shape processes.  You will take day to day decisions on some of the more complex tasks in the team’s remit including identifying next steps as appropriate. 

Internal and external relationships
This role will be liaising with internal colleagues and stakeholders, external stakeholders as well, sometimes with customers who have issues with the service, with an expectation on maintaining good working relationships with all.

For informal enquiries please contact Janine Turner, [email protected]

Valuing excellence, sustaining investment 

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.