Senior International Market Insight Manager

Updated: 2 months ago
Location: Durham, ENGLAND
Job Type: FullTime
Deadline: 15 Dec 2022

International Office

Grade 8: - £43,414 - £ 51,805 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date: 15-Dec-2022, 7:59:00 AM
Disclosure and Barring Service Requirement: Not Applicable.

Job Title: Senior International Market Insight Manager
Department: International Office   
Grade: Grade 8
Salary range: £43,414 - £ 51.805 per annum
Working arrangements: Full Time (35 hours per week). Flexible hybrid working available; minimum 2 days on campus per week.

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.  

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

The Role and Department

The International Office is a friendly and high functioning team, we are responsible for:

  • The recruitment of international students to all areas of the university to meet institutional targets
  • Supporting and managing the development of international partnerships and relationships with key sponsor bodies and international stakeholders to raise the University’s global profile, meet recruitment goals and to support academic colleagues in developing international links and collaborations
  • Managing the university’s student mobility programmes (Erasmus+ and other exchange partnerships) to meet the University’s student mobility targets

The Senior International Market Insight Manager is a new position developed to support the Director International and PVC (Global) in the provision of business intelligence, data analysis and reporting, which will help to evaluate and inform the work of the International Office and support the delivery of the Global Strategy.

The post-holder will become part of the senior leadership team within the International Office. Working with colleagues they will use internal and external data to design, create and maintain reports, dashboards or tools which colleagues can then access independently (self-serve).

They will work closely with other data professionals within the University to ensure that presentation of data is consistent across different teams and to identify synergies and efficiencies in the analysis and dissemination of data.

We are looking for someone who is passionate about business intelligence and is experienced in manipulating and presenting data to support insight and decisions making. The post-holder will support a wide range of projects including new product and market development, competitor analysis, evaluation of campaigns, activities and events. Self-motivation, strong team working skills and the ability to deliver to tight deadlines would support the post-holders ability to be successful in this role.

Key internal data is currently held in systems including Ellucian Banner, Microsoft Dynamics, Worktribe and SciVal, external data sources include UCAS, HESA, QS, and THE, with reports published in Powerbi. Whilst some knowledge of international higher education might be useful is it not essential for this role.

Further information about the role and the responsibilities is at the bottom of this job description.

Working at Durham 

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 

  • 30 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 42 days per year.  
  • The University closes between Christmas and New Year. 
  • We offer a generous pension scheme, as a new member of staff you will be automatically enrolled into this University Superannuation Scheme (USS) which the University will add contributions of 21.4%. 
  • No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
  • There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities. 
  • Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
  • On site nursery is available and children’s clubs in the summer holidays.
  • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). 
  • The opportunity to take part in staff volunteering activities to make a difference in the local community.
  • Discounts are available via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
  • A salary sacrifice scheme is also available to help you take advantage of tax savings on benefits. 
  • If you are moving to Durham, we can help with removal costs and we have a dedicated team who can help you with the practicalities such as house hunting and schools.  If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas.

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. 

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  

Where a criterion has an asterix* next to it, it may be given additional weighting when your application is considered.  Your application should cover the following criteria:

Essential Criteria 

  • Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.  
  • Excellent digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system, project planning, financial systems, recruitment tools
  • *Accuracy, numeracy and the ability to analyse, interpret, contextualise and explain complex information and data sets to a variety of audiences
  • Educated to degree level (or equivalent experience).  
  • *Professional practitioner with specialist knowledge and expertise used to provide data analysis to inform strategic and operational decision-making    
  • *Knowledge and experience of ensuring compliance with regulatory (e.g. Data Protection Act and General Data Protection Regulation) and organisational policy and guidelines.    
  • Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.  
  • *Ability to contribute to and provide data analysis for planning at operational and strategic levels.  
  • Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions of the University.  
  • Desirable Criteria 

    Relevant postgraduate qualification in statistics, data science or related field or equivalent professional experience. Advanced knowledge of management information or data visualisation software (e.g., Power BI, Tableau, etc).

    How to apply

    To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria.  Please don’t forget to check if there is any weighted criteria (see above).

    While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.   

    Submitting your application 

    We prefer to receive applications online.   We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

    What you need to submit   

  • A CV: and   
  • A supporting statement which outlines how you meet all of the criteria within the Person Specification.    
  • Contact details

    For a chat about the role or any further information please contact . 

    Typical Role Requirements

    Service Delivery

    • Responsible for operational activity across different areas. 
    • Oversight of short term or temporary project teams/strands, taking responsibility for decision making as appropriate. 
    • Lead on the design, implementation and monitoring of policy and quality standards, procedures and systems ensuring effective working and continuous improvement. 
    • Ensure all activities, processes and transactions are accounted for accurately and promptly to meet regulatory and professional service and policy standards. 
    • Produce communications for promotion and reporting purposes, designing and structuring information and fact, applying creative and innovative principles to influence and engage.  
    • Deliver professional expertise with investigative and service methodologies, make recommendations and identify priorities to develop business plans and achieve business outcomes and objectives. 
    • Maintain an oversight of the service and performance metrics to provide reports for higher level managers and committees. 
    • Responsible for allocating and monitoring financial budgets and resources. 
    • Manage quality and regulatory audit process for student and staff services over-arching systems and procedures. 
    • A commitment to equality, diversity and inclusion and the University’s values.

    Planning and Organising

    • Significant input into the scoping and resource planning across a range of activities at operational and possibly strategic level. 
    • Carry out project scoping, initiation, planning and implementation for large scale/University wide initiatives. 
    • Promote the improvement and efficiency of departmental services by implementing and managing review and improvement procedures. 
    • Implement processes to manage the integrity and security of all commercially and professionally sensitive and personal data. 


    • Work with team members and stakeholders to build and maintain excellent working relationships. 
    • Contribute to operational leadership teams and decision making to shape the nature and level of support services. 


    • Engage with key stakeholders and internal and external contractors to influence opinion, delivery and reputation of services. 
    • Responsible for shaping the development and learning of others outside of team, through the design and delivery of training sessions. 
    • Lead internal business meetings, working groups and sub-committees at operational service level to influence governance, organisational policy and standards for the service.  
    • Provide professional guidance to stakeholders regarding welfare, employment and wellbeing. 
    • Represent the service and University at promotional events and contribute to the delivery of presentations at conferences. 
    • Develop external relations, identify and develop opportunities for communities of practice, employers, alumni and donors via extra-curricular activities and increased levels of participation. 

    Knowledge and Experience

    • Provide expert professional subject expertise and problem-solving skills. 
    • Act as recognised practitioner within own specialist area or discipline, shaping activities, processes and systems.
    • Act as specialist point of contact dealing with complexity of data and information sources, interpretation and analysis. 
    • Promote and develop a deep understanding of organisational policy and external developments.  
    • Lead and deliver professional development and support initiatives that would apply across the University.
    • Any other reasonable duties.   

    Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement  which provides information on the collation, storing and use of data.  

    When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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