Senior Information Assistant - Full Time, Permanent

Updated: about 2 years ago
Location: Edinburgh, SCOTLAND
Job Type: FullTime
Deadline: 26 Feb 2022

Senior Information Assistant - Full Time, Permanent
£27,116 - £32,344 (Grade 4)
Excellent Benefits Package

Further your career in Library Services with Edinburgh Napier University.

We now have an exciting opportunity for a motivated Senior Information Assistant to join the Information and Operations team within Information Services. Information Services combines Library and IT functions that bring together a range of expert skills to support the schools in their teaching and research activities. This role is critical to the successful delivery of a responsive, high quality customer centric experience for our Staff and Students.

The University is continuing to make a significant investment in its IT and digital services provision to ensure the delivery of a consistent, high-quality IT and services across the University. Information Services provide innovative and reliable IT and Library services which are continually being adapted to meet the changing needs of the staff and students in a rapidly changing technology environment.

The Information & Operations team, work as a part of wider Library Team, within Information Services and assists students, staff and guests in their use of the University’s broad range of technologies and library services, helping them work smarter, faster and easier.

The role

The role of the Senior Information Assistant is to ensure efficient and effective delivery of day-to-day Library services to students, staff, researchers, and external members.

The Senior Information Assistant works in an agile and flexible customer-focused team that supports all Library Services activities, supervising and coordinating the work of Information Assistants.

You will manage and coordinate work of Library Help Desk, providing a comprehensive and knowledgeable frontline library enquiry service and be able to answer a broad range of enquiries, face-to-face, online and by phone. Support library customers with the use of broad range of library and IT technologies and services.

Who We Are Looking For

Our ideal candidate will also have experience of working in a library service team within a large and complex user environment to achieve a high standard of service delivered.

Candidates will be excellent communicators, with experience of handling customers enquiries face to face, telephone and electronically and will have experience of using a library and service management system.

Key to this position are strong customer focus, supervisory experience, along with a good working knowledge of common Library and IT applications, internet and digital information services.

To find out more about this opportunity, please see here for the role description.

Benefits we offer

We are a flexible employer.

In return, we offer a great working environment where we support ambition, recognise achievement and offer an attractive benefits package. This includes a minimum of 36 days annual leave (includes bank holidays), a generous pension scheme with an Employer contribution of 20.4%, professional development opportunities, discounted access to onsite sports facilities and a wide range of other staff discounts. For more information on our benefits scheme, please see here.

Salary: £27,116- £32,344 per annum (Grade 4)

Additional information


Closing date: 9th February 2022
Interviews: 23rd February 2022 (via Microsoft Teams)

If you have any queries, please contact [email protected]

Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status. For information see here.



Similar Positions