Senior Executive

SINGAPORE UNIVERSITY OF SOCIAL SCIENCES, United Kingdom

Updated: 7 months ago
Job Type: FullTime
Deadline: 18 Jun 2023

External RelationsJob Description

  • Be the primary point of contact and build long-term relationships with clients and partners.
  • Develop a thorough understanding of the clients’ positions in the market, their products/services, points of difference and competitive landscape as well as their needs and intentions.
  • Work with account management colleagues to communicate to schools and centres about clients and partners’ expectations and specification so as to meet the stated goals and objectives.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors and partners.
  • Meet with clients and partners to discuss end-to-end solutioning which include but not limited to management education, training programmes, research, consultancies.
  • Communicate with clients and partners about their account status and work with them to ensure satisfaction.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Manage the retention, expansion and overall satisfaction of the clients and partners.
  • Staying updated with industry and market trends and their best practices. 
  • Maintains proper records of all business transaction and clients/partners’ information.

Job Requirements

  • A bachelor’s degree or equivalent work experience
  • Experience in delivering client-focused solutions based on customer needs and expectations.
  • Proven ability to manage multiple projects at a time while paying attention to details.
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Possess up-to-date understanding of industry and market trends.
  • Possess strong customer service and interpersonal skills.
  • Ability to deal with different types of customers and clients.

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