Safety and Support Officer (Days)

About The Role
Are you passionate about delivering excellent customer service? Are you passionate and committed to providing a positive student experience?
 
We are seeking an experienced professional to work as part of a diverse team providing campus Safety and Security and supporting students, staff and visitors on our Penryn and Falmouth Campuses.
 
As a small team we provide a wide range of services to our campus communities from the more traditional security duties of active patrolling and attending alarms to providing frontline support and pastoral care to our students. As a friendly, approachable and professional person you must be able to provide pastoral care by identifying and resolving student issues with empathy and sensitivity. You will have a genuine compassion towards the mental health challenges facing young people and be committed to providing a positive student experience.
 
 As an employer of choice we can offer the successful candidate for this role a range of benefits, including:
  
 - Employer Pension Contribution up to 10%
 - 26 days + 8 days bank holiday
 - Life Assurance
 - Subsidised Sports Centre Membership (Gym & Fitness Classes)
 - Enhanced Maternity/Paternity Pay
 - Salary Sacrifice Car Scheme (Tusker)
 - Salary Sacrifice Cycle Scheme
 - Salary Sacrifice Home & Tech Scheme
 - Lifestyle Discounts

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.
 
About You
We are looking for candidates who have exceptional customer service skills and always maintain a professional approach. You will need effective communication skills and the ability to apply confidentiality and tact to situations. Alongside these key skills, you will be a good team worker with the willingness to support a positive and collaborative team culture.
 
The ideal candidate would have the following skills/experience:
 

• Good and thoughtful judgement with the ability to assess situations calmly and effectively
• Strong commitment to Health and Safety
• Knowledge of Microsoft Office and proficiency in standards of report writing
• Full clean driving licence
• Good general level of fitness

 
A background in security is not essential as a full training package will be provided to ensure you have the knowledge and skills to work in this unique environment.
 
Due to the nature of the role, you will also be required to undergo an Enhanced Disclosure & Barring Service Check.
 
For full details of the skills/experience required, please see the job description above.
 
This position is fixed term maternity cover to April 2025. The hours for this position are 42.46 hours per week on a 4 on 4 off day shift pattern, 12 hours per shift working 7.30 am to 19.30 pm.
If you are looking to have an informal discussion about the vacancy ahead of applying please email [email protected].
 
The closing date for this position is Sunday 25 February 2024.
 
About Us
Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.
It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.
Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.