Retail Assistant (Catering)

Cardiff University, United Kingdom

Updated: 2 months ago
Location: Cardiff, WALES
Deadline: The position may have been removed or expired!

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Retail Assistants (Catering) - Cardiff University 

Previous applicants need not apply

IT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE TEXT RELATING TO THE COMPLETION OF A SUPPORTING STATEMENT DETAILED WITHIN THE PERSON SPECIFICATION SECTION.

Interviews are scheduled to take place Monday, 26 February 2024.

Unleash Your Potential in the Heart of Cardiff University!

The Venue:
Cardiff University, a distinguished institution nestled in the vibrant city of Cardiff. Renowned for our academic prowess, we also take immense pride in delivering impeccable food and beverage services with a strong commitment to exceptional customer experiences.

Ideal Candidate:
We are looking for engaging, motivated and energetic baristas to join our team. The job will be exciting yet challenging at times. Experience as a barista is preferred but not essential as full training will be given. What is essential though is a real positive attitude and you will just love working in hospitality, easily connecting with our customers.  If you think this sounds like you then we would  love to hear from you. A CV is necessary, but we would also like to hear a little bit about you, what you have done and why you think you would fit right in with us so attach a personal statement with your application.

About the role:
Responsibilities and essential job functions include but are not limited to the following behaviours:

Achieving Results:

  • Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues
  • Communicates information to manager so that the team can respond as necessary to create a positive customer environment
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
  • Place order and manage stock levels and stock security
  • Follows operational policies and procedures, including those for safety and security, to ensure the safety of all colleagues during each shift
  • Maintains a clean and organised workspace so that resources and product can be located as needed
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
  • Follows health, safety and food safety guidelines for all products
  • Maintains regular and punctual attendance

Helping Others Succeed:
  • Contributes to positive team environment by recognising changes in colleagues’ morale and performance and communicating them to the manager

Living Our Mission & Values:
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Cardiff University

Experience & Qualifications:
  • Hospitality: 1 year (Preferred)
  • Maintain regular and consistent attendance and punctuality

Contracts are full-time, 35 hours per week

, available to work flexible hours/days that may include early mornings, evenings, and weekends.

Salary: £11.96 per hour

Package includes 32 days holiday per year plus 8 bank holidays, as well as access to a range of staff discounts, as well as access to a range of staff discounts and development opportunities through accredited training.

Please note this role requires you to be based on campus.

Date advert posted: Thursday, 8 February 2024

Closing date: Tuesday, 20 February 2024

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

IT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE TEXT RELATING TO THE COMPLETION OF A SUPPORTING STATEMENT DETAILED WITHIN THE PERSON SPECIFICATION SECTION.


Job Description

Main Duties

  • Preparing the café / restaurant, paying particular attention to product placement, stock rotation, ensuring standards and stock levels are maintained.
  • Maintaining a very high level of customer service and working with colleagues towards improving the level of standards and service ensuring merchandising and customer service practices are adhered to.
  • Placing daily food orders and checking and signing for all deliveries from suppliers and undertaking stock rotation.
  • Preparation of food and beverages, this includes serving and clearing tables, following set portion controls, making barista style drinks, preparation of food.
  • Cash handling, to ensure the safe keeping of cash floats and operating the cash register throughout the service.  Recording all transactions and balancing the float and takings at the end of service, in line with cash handling Policy and Procedures.
  • Meeting the necessary requirements of hygiene and food safety by monitoring cleaning standards, taking temperatures and recording findings and reporting any variations, in line with Cardiff University Food Safety Policy.
  • Participating in training appropriate to the position.
  • Undertake stock takes and ensuring control of waste and costs.
  • Assisting in the identification of equipment for repair and / or replacement and reporting.
  • Collection and return of outlet keys as required, maintaining a safe and secure working environment.
  • The above is not an exhaustive list of duties, therefore you will be required to perform other duties as instructed which are consistent with the purpose of the role and its grade.  
  • Participating in Quality and Customer Care initiatives.
  • Participating in essential training and identifying any personal training needs with the team leader.
  • To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
  • To abide by university policies on Health and Safety.

    • The role will require a flexible approach to working hours and is 5 days out of 7 (pro rata for part time staff).


    Person Specification

    The Person Specification is split into 2 sections: essential and desirable.  Please demonstrate clearly how you meet all of the essential criteria. 

    Please ensure that you communicate this fully by creating a new document containing your supporting statement, refer to sample layout below , listing ALL OF THE CRITERIA and commenting against each one as to how you meet them.

    This will need to be completed before you begin making your application on line as you will be required to upload it.  When uploading the supporting statement the document title needs to read “supporting statement and should also detail the post reference number ending in BR” (relevant to the job you are applying for).

    Essential Criteria

  • You will have recent previous, customer focused experience, working as a barista or within a coffee shop /restaurant environment with cash handling and till operation.
  • You will have numeracy and literacy skills and evidence of ability to use email and internet-based applications.
  • A good understanding of café products; including knowledge on all aspects of coffee and sandwich/basic food production.
  • You will have experience of working within a team and ability to communicate and follow instruction and procedures.
  • You will be able to work without close supervision and have strong organisational skills.
  • Level 2 Food Safety or equivalent or willingness to undertake and maintain accreditation.
    • Desirable Criteria
  • You will be calm and be able to undertake multiple tasks and have good timekeeping.
  • Experience of stock control and purchasing.
  • Experience in merchandising and product placement.
  • Ability to speak/understand Welsh or willingness to learn.

    • The desirable section contains a list of skills, qualifications and experience that it would be beneficial for the jobholder to have.

    All shortlisting decisions will be based initially on essential criteria, with desirable being used to further select or deselect candidates as appropriate.  We interview those candidates who are the closest match to the identified criteria.

    An example of how to set out your document containing Essential and Desirable criteria is detailed below:

    ESSENTIAL

    1. You will have recent previous, customer focused experience, working as a barista or within a coffee shop /restaurant environment with cash handling and till operation.

    Provide evidence

    2. You will have numeracy and literacy skills and evidence of ability to use email and internet-based applications.

    Provide evidence

    3. A good understanding of café products; including knowledge on all aspects of coffee and sandwich/basic food production.

    Provide evidence

    And continue this by listing all Essential and Desirable criteria and providing evidence under each heading.


    Additional Information


    CAMPUS SERVICES INFORMATION

    Campus Services provides a range of professional support services to students, staff and visitors at Cardiff University.
    Residences manages accommodation places for approximately 5,500 students, both catered and self-catered.

    In terms of catering, there are cafés and restaurants conveniently located across university campuses, in addition to a delivered hospitality service.
    Cardiff University Sport exists to provide students and staff with a balanced, high quality and integrated sport service which meets the needs of a broad range of users.

    The Nursery offers facilities for children aged between 10 weeks and 5 years and is divided into sections appropriate to the ages and development of the children.
    Both residential and catering facilities are utilised for conferences and functions during the University’s vacation periods.  A purpose built and designed conference centre and conference facility is also available throughout the year.
    The Campus Services operation is supported by its own central administration functions covering the allocation of residences, human resource and quality, purchasing, facilities, finance, and general administration.


    Job Category

    Catering & Hospitality


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