Residential Services Assistant

Estates and Facilities Management

The part time Residential Services Assistant provides a professional, helpful and welcoming Reception service to students, staff and visitors to the University; acting as the first point of contact in the Conference and Accommodation Office, responding positively to queries with a professional, pragmatic and flexible approach to work.

This is a busy and varied role, assisting with numerous queries from students and visitors, and responsible for the day-to-day sorting, delivery and administration of the resident student postal system. The successful applicant will also provide general administrative support to the department including note taking at a variety of meetings and student disciplinary hearings. It’s essential you have excellent written communication skills and the ability to undertake a wide range of tasks using Microsoft Office applications and other bespoke IT systems. 

You will also provide support, with the rest of the team, at events such as Open Days, Applicant Days, and residential Arrivals Weekends, which will require some weekend and out of hours working. The post holder will work with confidence, integrity, confidentiality and a professional image, maintaining the highest level of customer experience to students and visitors using the conference and accommodation service.

Benefits include:

• Minimum of 25 days holidays (pro rata) plus Christmas closure period
• Defined benefit pension scheme in the Local Government Pension Scheme
• Employee Assistance Programme
• Training and development opportunities
• Discounted membership at selected local fitness centres and a free onsite gym

Informal enquiries are welcomed by: Joe Ayres, Accommodation Manager on 01243 793417 or via email at [email protected]

• Closing Date:        Monday 16 January 2023
• Interview Date:     TBA

We are committed to equality, diversity and inclusion at every level because we believe a diverse workforce benefits us all.

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Skilled Worker Route SOC Code: n/a