Research Coordinator (
Faculty of Business
Grade 5: - £24,285 - £27,131 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
: 18-Sep-2022, 6:59:00 PM
Job Title: Research Coordinator
Department: Durham University Business School, Research Hub
Grade: Grade 5
Salary range: £24,285 - £27,131 per annum
Working arrangements: 35 Hours per week; Monday – Friday; Hybrid working pilot currently in operation
Closing date: 18th September 2022
Potential interview date: w/c 26 September 2022
At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.
We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here
Durham University Business School
Dynamic and vibrant, Durham University Business School is one of Durham University’s four Faculties and is comprised of four research-intensive departments: Accounting, Economics, Finance, and Management and Marketing. Known for its global reputation, its impact on policy and practice and its strong focus on ethics, responsibility and sustainability, the School aims to be a leading European business school with a strong global presence by 2027.
The School currently has 180 academic and teaching staff, with plans and resource commitments to grow to 230 by 2027. The School has a high-quality portfolio of programmes at undergraduate, masters and doctoral level, across all subject areas. The school’s student population is around 4000, across undergraduate, postgraduate and research programmes, attracting a talented and diverse student intake (with over 130 nationalities).
Our vision is to lead business thought and practice to improve global wealth and well-being. Our associated mission is to create, share and use knowledge to deliver equitable and sustainable futures around the world. We pursue this mission by advancing world changing knowledge and securing global impact through increasingly collaborative research across disciplines and around the world. Further information on the School can be found at http://www.dur.ac.uk/business/.
The Role and the Department
The Business School seeks a Research Coordinator to work within the Research Hub. The successful applicant will assist team supporting the Deputy Executive Dean (Research) to deliver Faculty research objectives.
In addition to the Deputy Executive Dean (Research) you will be working closely with academic staff and research centres leads to promote and support the research environment in the Business School’s four departments.
This role represents an exciting opportunity to contribute to the thriving research environment at the School and to expand networks across the wider University with colleagues in the Research and Innovation Services and Library and Collections. You will also be sharing knowledge and best practice with the Senior Research Administrators Network.
You will provide a first class, customer focussed administrative service to research active staff and other academic colleagues where appropriate. Therefore the ability to work collaboratively and effectively share information is essential in order to deliver a coordinated and professional level of administrative support.
Working as part of a small team, your main duties will be varied and interesting and will include event/ conference organisation and management; meeting organisation and diary management.
Working at Durham
A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:
• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year. The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• On site nursery is available and children’s clubs in the summer holidays.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
• The opportunity to take part in staff volunteering activities to make a difference in the local community
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• We offer generous pension schemes.
Durham University is committed to equality diversity, inclusion and values
Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.
We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.
What you need to demonstrate when you apply/Person Specification
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description.
Your application should cover the following criteria:
1. Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
2. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system, event planning.
3. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
4. Relevant administrative experience in a busy office environment.
5. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services.
6. Demonstrable ability to provide advice and guidance to a range of customers and colleagues.
7. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.
8. Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions.
9. Ability to effectively network and exchange advice and information for development purposes.
10. A high level of attention to detail and accuracy.
11. Helpful, friendly personality with the ability to build positive working relationships and deal effectively with staff at all levels.
12. Demonstrable effective time management, workload organisation and prioritisation skills, with the ability to manage conflicting priorities.
How to apply
To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence.
While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.
Submitting your application
We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails
What you are required to submit:
• A CV
• A supporting statement which shows examples of how you meet all of the criteria within the Person Specification
For further information regarding this post, please contact; Jill Cartledge, Research Hub Team Manager/ Faculty Administration Manager at firstname.lastname@example.org or Kristen Gron at email@example.com
• Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members (professional services and academic colleagues).
• Respond to stakeholder needs, including support for the Faculty’s research objectives, to deliver and shape an excellent stakeholder experience.
• Deliver an administrative support service to the Deputy Executive Dean (Research) and Research Centre Leads to ensure the effective and efficient running of business processes and systems throughout the Faculty to support people and business activities directed at the delivery of the research strategy.
• Monitor and evaluate service delivery to ensure compliance with regulatory and professional procedures and standards.
• Monitor data accuracy checks to identify anomalies and ensure the integrity of data and information.
• Update data and information on systems and media for recording, storing, communicating and informing service users and team members in line with data protection/ GDPR legislation.
• Analyse data and statistics regarding research grant income and publications and provide reports for higher level decision makers.
• Accurately record information and data and disseminate within internal networks including administrative support for committees.
• Prepare written reports for consideration by management where required.
• A commitment to equality, diversity and inclusion and the University’s values.
Planning and Organising
• Plan and organise own workload with or without involvement with project work streams.
• Organise and schedule resources, activities and events such as conferences, away days, staff recognition events, international delegations and global debates.
• Identify research and team priorities and monitor processes and activities to ensure success.
• Analyse work activities to ensure the effective and efficient use of capital and consumable equipment and resources.
• Act as more knowledgeable team member without responsibility for team members.
• Collaborate with team members to implement service improvements to practices and processes in the Research Hub and associated research areas.
• Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.
• Provide training to team members on data handling and recording for example maintaining records of new staff publications.
• Liaise and collaborate with colleagues across professional and administrative areas and in other parts of the organisation to ensure seamless, smooth and efficient service including Research and Innovation Services (RIS) and the Finance Office, contributing to effective collaborative working.
• Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures spanning across core business areas e.g. research.
• Provide guidance and advice to resolve problems and queries for a broad range of stakeholders.
• Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working.
• Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.
• Work with internal and external partners to deliver cross-functional services and activities.
Knowledge and Experience
• Apply theory and practice, from academic and professional development and previous knowledge within a service team to support the delivery of the Research Excellence Framework exercise, and to assist with internal governance and working groups.
• Provide more in-depth independent research and analysis activities within the role.
• Contribute to the development and implementation of policy and procedures within own area of working.
• Any other reasonable duties.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.durham.ac.uk/about-us/governance/information-governance/privacy-notices/privacy-notices/job-applicants/ which provides information on the collation, storing and use of data.
When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas
DBS Requirement: Not Applicable.
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