Registry Support Assistant

Job Purpose 
You will support core Registry business processes and service delivery through the annual cycle of activity, across all Registry Teams: Immigration Compliance, Financial Aid, Student Records, Graduations, Upskilling and Exams.

Furthermore, you will provide agile and flexible support at peaks times of activity, including both in-person student-facing activity and data-processing activity.

Main Duties and Responsibilities 
1. Provide first line support to Registry staff to deliver services (Events, Visa Registration, Exams, Registration, Enrolment, Financial Aid Support) at key periods throughout the year.

Use MyCampus and other systems to access, input, maintain and process data in support of the work of the Department. Including:

• Processing student withdrawals in MyCampus

• Assistance with preparations for creation of student data for the new academic year.

• Validation, and where applicable, recoding of student data in MyCampus.

• Manipulating and processing student data in general

2. Assist with the resolution of helpdesk calls received by Registry teams. Where applicable liaise with other staff within the Registry, other Academic and Service Departments and/or external organisations to provide and exchange information needed to progress work/ resolve enquiries.
3. Support in venue administration and event operations such as ID card distribution, visa registration, graduations or other Registry functions.
4. Follow and maintain standard operating procedures for data processing activity across teams. Including financial aid data, student record data, and immigration compliance data.
5. Support service and operational delivery with administrative support such as exam pack preparation, graduation parchment preparation.
6. Process and record student data, including pulling reports from MyCampus, cleaning and analysing data, and uploading data into systems.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:
A1 Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role.

Desirable:
B1 A knowledge of university administrative systems, structures and procedures.
B2 HNC, VQ 3, Higher Grades, City and Guilds or equivalent in business/office administration/IT or related subject.

Skills

Essential:
C1 Good communication and organisational skills
C2 Ability to work effectively both independently on own initiative and/or as part of a team
C3 Well developed IT skills, in particular the use of Microsoft Office (Word, Excel, Outlook) and large database information system operations and data input.
C4 Able to multitask and pay attention to detail.
C5 Ability to plan or schedule work days and weeks ahead, and to respond to changing pressures or requirements with the ability to prioritise effectively.
C6 Able to input data quickly and accurately.
C7 Able to work flexibly and contribute to overall team effort with a positive and enthusiastic approach.

Experience

Essential:
E1 Relevant work experience in a similar role.
E2 Experience of working with a database to input, maintain and process data.

Desirable:
F1 Experience in a Higher Education or other educational environment
F2 Experience of using MyCampus or other student records systems.
F3 Experience in a busy and customer focused environment

Terms and Conditions
Salary will be Grade 4, £22,681 - £25,138 per annum.

This post is full time (35 hours per week) and is fixed term to cover maternity leave for up to 12 months or until the substantive postholder returns.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension , benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing , including a free 6-month UofG Sport membership for all new staff joining the University .

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community here .

We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.