Recruitment Officer – Events

Job details

Department

External Relations

Responsible to

Events Operations Manager

Location

Kedleston Road, Derby Campus

Salary

£30,950 to £34,027 per annum (for exceptional performers, there is scope for further progression up to £39,131 per annum)

Closing date

Wednesday 1 May 2024

Contract type

Permanent

Post type

Full-time

Adaptive working type

Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework .

Reference

0157-24

About the role

We are looking for an experienced and creative individual who has a genuine passion for delivering high-quality face to face and digital events. 

The Events team is part of our Student Recruitment team in the External Relations Department and supports the University’s strategic objectives relating to Undergraduate Student Recruitment and raising the University’s profile, reputation and impact locally, nationally and internationally.  

The team has responsibility for the planning and delivery of a full and varied annual events programme, with a focus on delivering high quality events that have high impact. These include open days, schools and colleges visits, conferences, events hosted by the Vice-Chancellor, community events, inaugural/guest lectures, virtual events and many others. 

You, along with other Marketing Officers in the team, will also work with the Content Team to develop robust events promotional and communication plans to ensure that attendance targets are met, and that the attendee and their guests receive the highest customer service, providing a seamless customer journey. 

Interview date - 15th May 2024

For further information and informal enquiries regarding the role, please contact Hannah Wright, Associate Director - Student Journey via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected]  

Principal accountabilities

Support the Events Operations Manager and the wider team to develop and deliver an annual, impactful events programme to support student recruitment and to raise the profile, reputation and influence of the University of Derby to support the University’s strategic ambitions.

Manage and deliver multiple events simultaneously according to priorities, overseeing all aspects of the event delivery, including ensuring events are appropriately resourced, delivered to the highest standard and deliver value for money.

Ensure effective communication with internal teams regarding operational requirements throughout the event delivery process, including fully briefing all relevant members of the delivery team prior to an event and acting as a key point of client contact at all stages.

Build strong, collaborative relationships between delivery partner colleagues (e.g. the University’s Estates and Service Delivery teams) and internal clients.

Working with teams across the department on events promotional and communication plans, including email, SMS, and outbound calling to ensure that events attendance targets are met, and ensuring that the attendee receives a high quality customer service.

Work with the Head of PR and Social Media to ensure appropriate metrics and performance criteria are in place for all events organised by the team. Ensure tracking and metrics are in place for evaluation of all events and championing methods of evaluation and feedback.

Understand the University’s ambitions, academic credibility, research portfolio, course offer, their Unique Selling Points (USPs), the target market, the wider recruitment environment and competitor activity to support event development.

Develop strong working relationships with internal teams such as Content, Design, and Digital delivery teams to develop assets and ensure campaign briefs are met and delivered on time and to set budgets.

Ensure utilisation and implementation of digital and other innovative solutions for event delivery and the customer experience.

Ensure that developments are informed by sector experience and a knowledge of innovation elsewhere.

Carry out any other duties required appropriate to the post as directed by the Associate Director – Student Journey and Events Operations Manager.

Person specification
Essential criteria
Qualifications

• Relevant degree (or equivalent qualification) or equivalent comparable work experience

Experience

• Demonstrable track record of delivering a range of high quality events including digital/virtual
• Experience of planning high quality events with defined resources and delivering to plan successfully
• Experience of reviewing activity, reporting on outcomes and making recommendations to senior colleagues
• Experience of implementing and/or delivering Customer Relationship Management (CRM)

Skills, knowledge and abilities

• Ability to manage multiple projects at once and keep key stakeholders regularly updated on progress
• Knowledge of developing assets and writing copy for a range of media types
• Excellent communication skills, including the ability to write copy for a range of audiences
• Ability to provide a clear brief and project manage complex events
• Highly organised with the ability to prioritise work & meet deadlines
• Pro-active with a solutions focused approach to work
• Creative flair, with innovative ideas and attention to detail
• Driven, self-motivated, pro-active and self-reliant with a positive and proactive manner, solutions focused and adaptive to change
• Not phased and thrives in a busy environment whilst able to work flexibly on own initiative and as part of a team
• Must be persuasive and resilient with excellent communication and interpersonal skills and the ability to confidently interact with people at all levels in a variety of situations
• Strives for excellence whilst fostering a team spirit which motivates and engages others to be innovative and to perform effectively

Business Requirements

• Willingness and flexibility to travel and work between University sites in a cost effective and timely manner
• Willingness and ability to work out of hours, evenings and weekends on occasion, particularly at Open Days/events

Desirable Criteria
Qualifications

• CIM qualification, Events Qualification or equivalent experience

Experience

• Experience in delivering international events
• Experience of delivering digital/virtual events and of the technology required.

Skills, knowledge and abilities

• Good understanding of the student recruitment cycle and the broader higher education environment
• Good understanding of youth marketing and events

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and rewardsFind out more about pay and rewards

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

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If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected] .

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Please visit Applying from Overseas for more information.

What is Adaptive Working?

Adaptive working is about enabling a high-performing, flexible, and responsive work culture where the place, time, and manner of working are tailored to the specific work activity. This approach ensures that the working environment, including both physical and social surroundings, supports employees to perform at their best and meet the university's evolving needs.

In addition, adaptive working involves intentionally designing workspaces to support a range of activities and disciplines, providing the right environment for meaningful in-person connections and effective collaboration. This includes ensuring that employees have access to the necessary equipment and resources from their first day at the university.

Adaptive working encompasses different modes of working such as site-based, remote or hybrid working. It is a broad framework within which all staff can operate effectively according to their role.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion. However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

A university that celebrates youA university that celebrates you

Further details

Download Recruitment Officer – Events job descriptionDownload Recruitment Officer – Events job description

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

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The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.