Updated: 28 days ago
Location: Reading, ENGLAND
Job Type: FullTime
Deadline: 03 Oct 2021

Henley Business School is situated in 30 acres of beautiful countryside in the Chiltern Valley on the banks of the River Thames two miles from Henley on Thames. It provides management training for Postgraduates and Senior Executives from all around the world.

The core purpose of the Hotel and Conference Services Department is to deliver a World Class Service which supports Henley’s strategic principles in promoting the quality of the Business School and its physical learning environment. 

We deliver an exceptional service experience and our operational and support staff plays a significant part in delivering the Henley experience. Their contribution plays a major role in sustaining our quality reputation. 

We are seeking to appoint a Full time Receptionist to work a shift pattern that will include a Saturday or Sunday. You will provide a warm welcome to our guests and provide exceptional customer service for all those staying in the hotel and participating in activities onsite. You will manage and coordinate hotel bookings using our event management system and respond to queries via telephone, over email, and in person.

You will have:

  • Ability to communicate effectively 
  • Exceptional customer service skills
  • Ability to work independently and as part of a team
  • Excellent problem solving skills and an eye for detail
  • Flexibility in covering colleague absence/ holiday 
  • PC skills – experience with Word, Excel and Email and an ability to learn new programmes

Interview date : Tbc

Informal contact details

Contact role: Head of Hotel Operations
Contact name: Dereck St Clair
Contact phone: 01491 418839
Contact email:

Alternative informal contact details

Contact role: Front of House Manager
Contact name: Laura Elliott
Contact phone: 01491 418817
Contact email:

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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