Quality Manager

Job Description

Position overview

Location Marble Quay, London (Hybrid role)

Benefits Generous benefits package including 25 days holiday allowance pro rata (excl. Bank holidays), group life assurance, group income protection, pension schemes and private healthcare (optional)

Start Immediate

Reporting to the Head of Quality Assurance, the overall purpose of this post is to contribute to the strengthening and development of the University’s academic standards and its assurance and enhancement policies and procedures. This role would suit someone with excellent administrative skills and an eye for detail, as it involves handling vast amounts of documentation.

Duties and Responsibilities

Programme Management

• Maintaining version control of programme and course documentation, including coordinating the production of programme specifications, course descriptors and programme handbooks for proposed degrees, coordinating current programme and course modifications.
• Coordinating University programme approval, External Examiner induction and programme/course modification events; and managing the University’s annual monitoring procedures. (AQF4, AQF5, AQF11)
• Coordinating collaborative partner approval events; and coordinating annual and programme review processes with the University’s collaborative partners. (AQF15)
• Responsible for maintaining policies and procedures (AQF7) and core programme documentation and uploading onto the VLE and University website. (AQF14)

Student Engagement

• Managing student engagement activities, including training, and supporting student representatives. (AQF10)
• Overseeing the University’s internal and external student surveys and NSS including the analysis of the survey results and proposing recommendations for improvements in the delivery of academic programmes. (AQF10)

Governance Management

• Supporting the University’s governance structure, managing the governance calendar and record keeping.

General

• Managing the review and development of the University’s academic policies and procedures by working collaboratively, keeping abreast of HE initiatives and developments, including new initiatives arising from the UK Quality Code.
• Developing and maintaining excellent relationships with staff to ensure consistent application of regulations and policies, advising/briefing/training staff as necessary.
• Assisting the Head of Quality Assurance to ensure compliance with external requirements e.g. OfS, QAA, HESA, OIA, and CMA.
• General administrative duties to include minute taking, diary management, coordinating internal and external meetings, assistance with presentation preparation, room and travel arrangements, etc.
• Supporting role to Head of Quality Assurance when required.

Other

• Any other duties commensurate with the level of responsibility of this post, for which the post holder has the necessary experience and/or training and as instructed by the Head of Quality Assurance and Senior Management.
• To provide administrative support to Academic Services during peak periods.
• Occasional travel and work in unsociable hours will be required.

About the University

Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University’s Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.

After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.

Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society.

Person specification criteria (essential / desirable)

Specification, Assessment criteria: Essential/Desirable (E/D), Application (A), Interview (I), Skills Task (S)

Education, Qualifications and Training

Honours degree or equivalent professional experience or vocational qualification D A

Experience

Knowledge and experience of regulatory frameworks in Higher Education E A I

Experience of working with external quality assurance agencies, professional bodies and/or collaborative partners E A I

Experience of committee servicing E A I

Skills

Ability to pay close attention to detail E A S

Ability to effectively manage vast amounts of documents using version control E A I S

Ability to analyse and understand complex regulatory and procedural documentation and quality issues E A I

Excellent interpersonal skills to work with staff at all levels, including senior academic colleagues in University and beyond E A I

Excellent report and minute writing skills E A S

Ability to display discretion, particularly when handling confidential documents E I

Ability to prioritise workload, exercise good, time-management and the ability to work to, deadlines, and excellent organisational skills E A I

Excellent IT skills, including using Word, Excel, email, Internet and VLE E S

Ability to create and update WordPress D A I

Application process

Applications should be made via the jobs.ac apply button (above) by 23:59 on 26 January 2024. Please reference your application “QM1223”. Participation in the equal opportunities section is encouraged, but voluntary.

Applications must include a covering letter of no more than one page and a full curriculum vitae.

Interviews are expected to commence on the week beginning on the 12th of February 2023.

Applications are welcome from all sections of the community and will be judged on merit alone. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

This role is eligible for Visa Sponsorship.