Quality Assurance Administrator (Academic Standards, Monitoring & Evaluation)

Do you have experience of administration in higher education and an interest in supporting quality assurance and enhancement activities?

The College’s Quality Assurance and Enhancement Team oversees a range of processes designed to ensure the College meets internal and external requirements for academic quality and standards, drawing on external guidance and expertise. In the role of Quality Assurance Administrator (Academic Standards, Monitoring and Evaluation), you will support the College’s external examiner system and key monitoring and evaluation procedures.

You will work closely with colleagues in the Quality Assurance and Enhancement Team as well as those across Registry, in Academic Departments, Human Resources and Finance.

There will often be tight timescales and competing deadlines for the work you will be supporting so attention to detail, good communication and an ability to work efficiently and flexibly will be key to succeeding in the role.

In this role, you will support the work of the Quality Assurance and Enhancement Team by managing the administration of external examiner nominations and appointments for taught programmes, the collection of external examiner reports for taught programmes and the payment of all external examiner fees and expenses.

You will provide support for the College’s monitoring and evaluation processes through liaison with academic departments, provision of documentation and record keeping related to these key quality assurance and enhancement activities. You will also support the management of information related to student placement activities and collaborative provision, including keeping accurate records and maintaining the Team’s webpages.

• Experience of administration in a Higher Education Institution or of record keeping in a large and complex organisation


• Experience of the application of institutional level procedures and/or regulation


• Experience of prioritising work and managing workloads successfully including meeting objectives and deadlines, in the light of any unforeseen circumstances


• Experience of providing a responsive, timely, customer focussed service


• Evidence of providing advice to stakeholders and making suggestions for alternative sources of information where appropriate


• Experience of planning and progressing work activities within general guidelines, using initiative and judgement, making decisions where necessary


• Experience of data entry


• Ability to understand and apply complex regulations and/or processes


• Excellent interpersonal skills and the ability to liaise with colleagues at all levels of the College


• Ability to perform detailed and/or complex manipulation and analysis of data using spread sheets


• Excellent IT skills


• A high level of accuracy and consistent attention to detail and the ability to independently resolve queries


• Excellent written and oral communication skills, with an ability to take minutes, summarise information and prepare reports


• Receptive to new ideas and approaches and flexibility and a capacity to adapt to the changing demands of the job

Full details can be found in the Job Description.

The role is full time, open ended. You will be based at the College’s South Kensington Campus.

To be considered for the role all applications must be submitted via the online application system. CVs alone will not be accepted.

The College is committed to providing a supportive environment and recognises that flexible working can be of benefit to both employees and the College.

Should you require any further details on the role please contact: Scott Tucker, Deputy Director (Academic Quality and Standards), [email protected]

The College is currently trialling a Work Location Framework until early 2023.  Hybrid working may be considered for this role and the role holder may be expected to work 60% or more of their time onsite, with 40% the minimum time spent onsite.  The opportunity for hybrid working will be discussed at interview.