Programme Support Assistant

Updated: 4 months ago
Location: Cardiff, WALES


Cardiff School of Healthcare Sciences

Administrative Support


Programme Support Assistant
Cardiff School of Healthcare Sciences

The School of Healthcare Sciences is seeking to appoint an enthusiastic, self-motivated individual to join our Programme Support Team. The team has responsibility for providing comprehensive professional support to academics and students in relation to all of the undergraduate and postgraduate programmes run by the School. The role holder will utilise various software packages and liaise closely with academic and professional support staff in order to provide seamless support for the programmes. The role holder will require the ability to communicate effectively and professionally with both staff and students, be computer literate and have excellent problem-solving skills.

The post is part-time (30 hours per week) and open-ended.

Salary: £19,202 – £21,414 per annum, pro-rata for hours worked (Grade 3)

Date advert posted: Friday, 7 June 2019

Closing date: Monday, 24 June 2019

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Job Description

Key Duties

• Record all student attendance/absence as required by each programme.

• Assist Programme Managers in the production of all programme handbooks, providing advice and guidance regarding standard and consistent presentation of information.

• Create registers and other documentation for each programme as required by, but not limited to, Programme Managers and Senior Programme Support Officer, and ensure they are kept up-to-date, highlighting concerns as appropriate.

• Support programme meetings as required.

• Providing a comprehensive administrative service for programmes and modules as required.

• Act as main contact point for student queries regarding Learning Central.

• Provide general Learning Central support to staff.

• Ensure that all start-of-year and end-of-year programme processes are completed appropriately.

• Support the enrolment processes for all programmes/modules.

• Ensure that knowledge of programmes offered by the School is current and pertinent to underpin the support provided to the Programme Managers.

• Maintain knowledge of policies and procedures relevant to the provision of support to Programme Managers.

General Duties

• Ensure that confidentiality is maintained when undertaking duties.

• Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes.

• Perform other duties which are not exhausted above, but which will be consistent with the role.

• To take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the University’s Safety, Health and Environment Policies and procedures and to cooperate with the University on any legal duties placed on it as the employer.

• Demonstrate a genuine commitment to provide an excellent customer service whether to colleagues, students or external stakeholders.

Person Specification

Essential Criteria:

Qualifications and Education

1. NVQ 2/GCSE level A-C or equivalent.

Knowledge, Skills and Experience

2. Experience of working in an administrative or office environment.
3. Proficient in using common office IT packages (e.g. MS Office) in particular Excel and/or bespoke computer systems.
4. Proven ability to set up standard administrative systems and procedures and to accurately update information.

Customer Service, Communication and Team Working

5. Ability to communicate effectively and professionally with a wide range of people.
6. Ability to work as an effective team member, providing advice and guidance to other team members where necessary.
7. Proven ability to deal with escalated requests for information or service, resolving customer issues where appropriate.

Planning, Analysis and Problem solving

8. Ability to plan, prioritise and organise own workload within established time scales.
9. Ability to use initiative in solving problems and responding to queries ensuring compliance with standard procedures and practices.


10. A willingness to undertake further training and development.

Desirable Criteria

1. A Levels or equivalent.
2. Experience of working in a higher education environment.
3. Fluency in welsh written or oral.

Additional Information

IMPORTANT: Evidencing Criteria
It is the School of Healthcare Sciences policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet of the essential criteria as well as, where relevant, the desirable. As part of the application process candidates must provide this evidence via a supporting statement. Please ensure when submitting this document / attaching it to your application profile you refer to the vacancy number, e.g., Your name_Supporting information_8527BR

If candidates do not provide a supporting statement evidencing how they meet all of the essential criteria then their application may not be progressed.

The School of Healthcare Science welcome the submission of CVs to accompany evidence of the job-based criteria. All supporting documents uploaded as attachments must be indentified with your name and the post number. 

PLEASE NOTE: The online system does not enable the School to distinguish whether uploaded supporting documents are relevant to the post if they do not include the post number and applicant's name.

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