Programme Manager

Job id: 086248. Salary: £43,205 - £50,585 per annum, including London Weighting Allowance.

Posted: 13 March 2024. Closing date: 02 April 2024.

Business unit: Nursing, Midwifery & Palliative Care. Department: Nightingale Student Hub.

Contact details:Bridget Tindall. [email protected]

Location: Waterloo Campus. Category: Professional & Support Services.

We are really pleased to offer this excellent opportunity to join our team in the Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care as a Programmes Manager working within the Student HUB.

Our award-winning NMPC education programmes span pre-registration nursing and midwifery, and multidisciplinary postgraduate taught and research programmes. We also host the Cicely Saunders Institute for Palliative Care, Policy and Rehabilitation, the premier institute for palliative care, bringing together clinical, research and education teams. Our applied clinical and health research transforms therapies, the healthcare experience and outcomes for patients and those important to them, wherever they are cared for. We are ambitious to expand our quality research and international postgraduate taught and research offering.

We are looking for someone with a genuine passion and commitment to providing the very best possible experience for our staff and students. You will have management experience and undertake a vital role in leading professional services staff,    supporting learning and teaching activities within the Faculty. You will be someone who has a proven ability in developing effective working relationships, and an ability to establish an inclusive and responsive working environment.

The role holder will be responsible for the delivery of professional and effective provision of various aspects of programme management across the faculties programmes.

The role will include responsibility for the operational management of the Programmes Team in the Nightingale Student Hub, ensuring timely and effective delivery in accordance with university and Faculty priorities, timelines and policies.

The Programme Manager will ensure optimal consistency of process, quality and efficacy of service, maintaining a high-level of stakeholder support.

This post will be offered on an indefinite contract.

This is a full-time  post - 100% full time equivalent.

• Support Senior Programme Officers and relevant teams in managing students’ pastoral care needs, ensuring teams are aware of signposting students to relevant services and that key policies are kept up to date
• Have oversight of, investigate and respond to formal and informal complaints within agreed time frames. Utilise information gathered to inform improvements to service provision at both a local and a university level
• Contribute to and inform the development of student systems, including online learning platforms and SITS and support improvements to, and implementation of systems within the university
• Contribute to and initiate process improvements, ensuring training and support is provided to the Programme Officer/s and Senior Programme Officer/s
• Ensure key activities, such as assessment and progression processes, are completed in accordance with university time frames and policies and liaise and engage with stakeholders and programme boards as required
• Produce management information data to meet the needs of a wide range of stakeholders, including utilising data to monitor completion and quality of work undertaken and analysing and providing reports on data from many sources such as module evaluation processes
• Ensure that quality assurance requirements and, where necessary, accreditation requirements are met for all courses
• Service committees as directed by your line manager
• Manage resources on a day-to-day basis to ensure consistent service delivery (e.g. timetabling) and be involved in resource planning
• Monitor and review service delivery on a continual basis to ensure compliance with agreed time frames, expectations, key performance indicators and service level agreements
• Address contemporaneous and medium-term issues and flag longer term issues to relevant colleagues
• Develop and improve the service through eliciting and responding to service user feedback.  Identify and implement new ways of working through issues raised
• Represent the Faculty’s interests in university wide service improvement projects, engaging with relevant stakeholders, groups and committees across the university to create positive change. Work closely with the Senior Programme Manager and Associate Director of Education to develop and implement service improvements
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up-to-date knowledge of the Data Protection requirements and support Freedom of Information and subject access requests
• Work flexibly as part of a team, supporting others in times of high-volume activity and report on resource issues to the Senior Programmes Manager and Associate Director of Education. Cover staff absence and deputising for the Senior Programme Manager as and when required
• Undertake local line management life-cycle processes, from recruitment, organising inductions, probation, performance management, enabling development and training and completing exit processes

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Essential criteria

Desirable criteria

Candidates are strongly encouraged to specifically address the essential criteria outlined in the Person Specification in their covering letter.

We are committed to continually improving the diversity of our workforce, and therefore we encourage applications from all groups. This includes from Black, Asian, and Minority Ethnic groups, the LGBTQI+ community, those who are neurodiverse and those with a disability.

King’s considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke learning.