Programme Manager (105031-0122)

Vacancy Type/Job category
Management & Professional
Department
Warwick Business School
Sub Department
Masters Group
Salary
£42,149 - £50,296 per annum
Location
University of Warwick
Vacancy Overview
Full time, permanent position
An exciting opportunity has arisen for a highly capable individual to manage a portfolio of degree courses at Warwick Business School.
Working within the Masters Group, you will provide leadership for a team that is responsible for delivering a high-quality service to an international student body and academic colleagues. Utilising your exceptional project management skills, you will efficiently manage a complex and high-volume team workload. You will be responsible for the delivery of a range of courses, with teaching largely taking place at Warwick but on occasions also off-campus locations (including overseas) and via our online classroom.
You will have significant management experience at an operational level, which is preferably gained within an HE environment. You will have experience of delivering excellent customer service through effective team working and be able to demonstrate the ability to work effectively in a matrix organisational context.
You will need excellent communication, administrative, organisational, process improvement, change management and staff management skills.
Experience of providing administrative support to Masters level programmes would be advantageous.
Job Description
Job Purpose
To work closely with the programmes’ Associate Dean and to lead an administrative support team to plan, organise and manage the effective delivery of courses in the programme group, ensuring a consistently high-quality service to all stakeholders.
Duties and Responsibilities
• Responsible for all operational aspects of the effective delivery of the group’s programmes to the standards defined by Operations Director in line with the relevant Associate Dean’s vision, School’s strategy and defined management processes.
• Responsible for the operational delivery of a high quality and consistent customer experience throughout the student life cycle (from pre-enrolment to graduation) for all students and programmes within the group, in liaison with the Operations Director (Masters Programmes).
• Responsible for all aspects of students’ administration including managing the maintenance of accurate student records, in accordance with School and University data protocols and monitoring student progression.
• Responsible for organising and coordinating external services associated with programme delivery (e.g. external speakers, booking accommodation).
• Manage the delivery of programme events (induction events, residential seminars for 200+ blended learning students, external tutor training events) and supporting and participating in other events as required (e.g. WBS Forum, graduation, student recruitment events).
• Manage and administer the project and dissertation process, which includes ensuring the availability of sufficient, appropriate projects, supporting students on non-academic issues, administering the assessment process, making accurate and timely payments to supervisors as required.
• Responsible for all operations that support international student exchanges for both incoming and outgoing students, including liaison with partner schools (N.B. only applicable to certain programme groups).
• Lead, manage, motivate and engage the team taking full responsibility for line management i.e. recruitment, disciplinary, grievance, performance management, sickness absence management and appraisals.
• Provide front-line pastoral care and advice to individual students on non-academic issues (e.g. personal and health problems, implications of programme study choice such as temporary withdrawal, implications of grades, resolving examination concerns) and escalate matters which require academic or professional support (e.g. to Course Director, Associate Dean, Personal Tutor or University Student Support Services).
• Responsible for the day to day relationship management with corporate sponsors and ensure compliance with service level agreements, where appropriate (N.B. only applicable to certain programme groups).
• Liaise with the University’s Examinations Office, and collate and distribute marks to students.
• Provide comprehensive administrative support to the Associate Dean in his or her role as Secretary to the Board of Examiners.
• Responsible to the Operations Director for the day-to-day monitoring and management of the relevant delegated Group Operation budget.
• Coordinate and support external tutors who contribute to the delivery of the programmes, which includes raising contracts and making accurate and timely fee payments (N.B. only applicable to certain programme groups).
• Ensure compliance with quality assurance process and coordinate and communicate responses to issues as appropriate (e.g. student feedback mechanism including module/ course surveys and Student - Staff liaison Committee, assessment marking).
• Monitor and report statutory and corporate data to standards defined by the Programmes Quality Manager (e.g. attendance monitory for reporting to the UKBA, ensuring module registration and completion data for reporting HESA, meeting external accreditation requirements).
• Effectively liaise with other masters groups to ensure the efficient use of resources, including the effective timetabling of programmes (e.g. also by identifying complementary peaks and troughs in team work loads).
• Effectively liaise with teams and departments across the School and University in order to achieve the effective delivery of programmes.

Person Specification

The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by (a) Application Form, (b) Test/Exercise, (c) Interview, (d) Presentation.

Essential Criteria 1
A good undergraduate honours degree or equivalent (a)
Essential Criteria 2
Significant general management experience at an operational level, which may have been gained within a HE environment (a) (c) (d)
Essential Criteria 3
Experience in team leadership and management, including recruitment, induction, training, performance management (a) (c)
Essential Criteria 4
Excellent oral and written communication and demonstrable effective negotiating and influencing skills (a) (c) (d)
Essential Criteria 5
Ability to use own initiative and to work quickly and accurately under pressure exercising judgement and assessment of risk (a) (c) (d)
Essential Criteria 6
Strong customer service background (a) (c)
Essential Criteria 7
Experience of operating and controlling budgets (a) (c)
Essential Criteria 8
Experience of using management information systems (a) (c)
Essential Criteria 9
Ability to undertake required out-of-hours working including regular visits to off-campus teaching venues including occasional overnight stays. The role requires a flexible working pattern.(a) (c)
Desirable Criteria 1
MBA or equivalent post graduate or post experience management qualification (a)
Desirable Criteria 2
Strong IT skills and familiarity with virtual learning environments (a) (c)
Further Particulars
Please note that involvement in the delivery of student events will require some flexibility in working hours (with advance notice). Working to support evening or weekend events will form part of your normal working week (currently no more than 8 times a year).
For further information about the University of Warwick, please read our University Further Particulars.
Warwick Business School (WBS) is a world-class business school at the heart of a world-class University, challenging assumptions and championing business as a force for good. From the pioneering research we undertake, to the students we help to shape, we are for the Change Makers who will impact the world for the better.
We were the first UK business school to be triple accredited by the major bodies (EQUIS, AMBA, AACSB) and our courses consistently rank highly (our Distance Learning MBA is first in the world, our Executive MBA is ranked first in the UK and sixth in the world, and our MSc Management is ranked first in the UK and ninth in the world).
However, we’re more than our rankings and we’re proud to be different. We’re down to earth and approachable, and we want WBS to feel like home to our students, our staff and our alumni community. We look to provide a stimulating and fulfilling work environment for all. One where you will feel supported and encouraged to grow professionally; developing your knowledge, skills, confidence and career.
Our vision
Our vision is to be Europe’s leading University-based business school, developing transformational ideas and people that shape how we do business. This vision is supported by our three-fold mission:
1. To develop cutting-edge research that leads debate and deepens our understanding of the practice of business and management
2. To provide a transformational learning experience, enabling our stakeholders to realise their full potential
3. To work in partnership with policy and practice, both in terms of our research and teaching activities, to catalyse the impact of our work.
Everything we do is underpinned by our CORE values and driven by a commitment to a Change Maker mindset. We look for this shared commitment across our staff and student community.
• Change Makers see the bigger picture. Thinking beyond themselves and their environment, they’re open to other viewpoints and consider the ripple effect of what they do on a personal, social, and commercial level. They’re driven by having the biggest positive impact and a focus on the greater good.
• Change Makers challenge the norm. Challenging the status quo and not just accepting things at face value is when real impact and change can be delivered.
• Change Makers have the drive as well as the vision. It’s one thing having a vision but having the drive and work ethic to realise a vision is another matter. Change Makers relentlessly pursue every possible solution in order to achieve their goals.
Our CORE values
• Curiosity. We challenge, we embrace different perspectives, and we think creatively to build our future.
• Openness. We’re open to different perspectives, talking to stakeholders, listening to feedback, embracing change and pushing forward for the better.
• Restlessness. We’re not satisfied with standing still, and never stop looking for ways to improve. Constantly evaluating, we don’t stop when we’ve achieved one thing; we use all of our initiative, drive and resourcefulness to achieve more.
• Excellence At a world class university and a globally recognised business school, excellence is a given. There are no half measures at WBS.

Recruitment of Ex-Offenders Policy

As an organisation using the (DBS) Disclosure and Barring Service to assess applicants’ suitability for positions of trust, the University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice.

Other Information
Right to work in the UK
If you do not yet have the right to work in the UK and/ or are seeking sponsorship under for a Skilled Worker visa in the UK points-based immigration system please click on this link which contains further information about obtaining right to work in the UK and details about eligibility for sponsorship for a Skilled Worker Visa.
We were the first UK business school to receive the Athena SWAN Silver award for progress in gender equality and The University of Warwick provides an inclusive working and learning environment, recognising and respecting every individual’s differences. We welcome applications from individuals who identify with any of the protected characteristics defined by the Equality Act 2010.
Closing Date
27 Jan 2022