Programme and Project Manager - Birmingham Leadership Institute - College of Social Sciences - Grade 7 - 96184

Updated: about 1 month ago
Location: Birmingham, ENGLAND
Job Type: Temporary

Programme and Project Manager - Birmingham Leadership Institute - College of Social Sciences - Grade 7 - 96184 - (2000029L)






Position Details


College of Social Sciences

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £30,942 to £40,322. With potential progression once in post to £42,792 a year.

Grade 7

Full Time

Secondment/Fixed Term Contract for 2 years

Closing date - 23 August 2020

Job Context

The Birmingham Leadership Institute (BLI)


The most pressing contemporary challenges - local, national and international – are frequently characterised by complexity, difference, disruption and conflict. The Birmingham Leadership Institute exists to research and develop the leadership required to make progress on them.


The BLI’s mission is to:

  • Better understand, through research and practice, the leadership required at all levels to enable progress on complex organisational, social, political, environmental, commercial and economic challenges

  • Educate, train and develop people with the knowledge, skills and capacities to practice this leadership

  • Inform public debate and the public understanding of leadership.

We believe that leadership always reflects values. We value:

  • Collaborative leadership across boundaries, sectors, organisations, spatial levels and areas of life

  • Inclusive leadership that promotes, reflects and prizes diversity and seeks to develop the leadership of others

  • Responsible leadership that seeks to enable positive and sustainable outcomes for people, places and our planet.

We have three main strands of activity:

  • Provide new insights from our leadership research and reflection-on-practice

  • Deliver leadership education, training and development

  • Provide open access leadership resources and programming and participate in public debate on leadership


    Our reach is:Local/Regional – leadership research and development to support progress on complex challenges facing Birmingham and the West Midlands

    • National – leadership research and development to support progress on complex challenges around the UK and nationally

    • Global – leadership research and development to support progress on complex challenges globally with the international community in Birmingham and through the University of Birmingham’s existing global presence and networks


    Job summary

    The Programme and Project Manager will lead administrative staff within the Institute to deliver an effective and efficient administrative service for a portfolio of programmes and CPD. The postholder will liaise with external programme delivery staff to ensure the policies and processes delivered to clients meet the regulatory requirement and policies of the University of Birmingham. Additionally, the postholder will manage designated projects across the Institute and will make contributions to larger University-wide projects associated with the Exchange, which are beneficial to the BLI. This post reports to the Head of Operations – Birmingham Leadership Institute (BLI).



    Main duties

  • Manage Institute staff and associates to deliver an administration service that is compliant, accurate, and consistently meeting quality standards and customer service levels.

  • Manage communications and related projects and programme activity with the BLI’s key contacts, Associates and Fellows, ensuring they receive excellent service that enhances the reputation of the BLI.

  • Maintain an up-to-date knowledge of University regulations, policies and procedures, and communicate them to the administrative team to ensure their understanding and correct application.

  • Ensure staff have sufficient training, knowledge and understanding of regulations, processes and systems to do their job well.

  • Review and audit programme and student data across the portfolio of programmes to ensure accuracy of information and reporting.

  • Analyse and develop insights from the data to inform programme and module evaluation and reviews.

  • Timetable programmes, projects and public engagement activity associated with the Institute to ensure that all delivery is scheduled appropriately in line with requirements and avoiding clashes of venue and personnel associated with the Institute.

  • Evidence experience that can make an active contribution to the development of BLI programming.

  • Respond to the most complex participant queries and complaints to ensure that great customer service is delivered to clients.

  • Review administrative processes and ways of working to improve the effectiveness, efficiency, and consistency of the delivery administration service.

  • Manage projects through the provision of high level project management support/ draw up project plans, including key performance indicators, identifying milestones as appropriate.

  • Review and audit progress on projects to improve effectiveness, efficiency and delivery on key performance indicators and milestones.

  • Report on project progress, including preparation of reports, e.g. financial or other regular progress reports to internal and external stakeholders and presenting to Project Boards and other key stakeholders.

  • Appropriately assess and escalate issues and risks, including monitoring risk registers.

  • Conduct stakeholder management, ensuring effective liaison with project partners, funders, Project Boards as appropriate.

  • Manage project resources efficiently and effectively, and ensure project documentation is maintained.

  • Maintain an up to date knowledge of project management methodologies.

  • Analyse and develop insights from the data to inform evaluation and review of projects.

  • Attend and contribute to relevant committees associated with the Institute as required.

  • Promote equality and values diversity acting as a role model and fostering an inclusive working culture.

  • Required Knowledge, Skills, Qualifications, Experience

    • Qualified to Degree level (or demonstrable equivalent experience).   

    • Substantial experience of management and administration in an academic, education, CPD or leadership development setting.

    • Experience in the delivery of projects and an understanding of supportive project management tools.

    • Experience of managing a team to deliver high-quality support.

    • Strong IT skills, with working knowledge of standard Microsoft Office software and using custom systems and databases.

    • Experience of supporting customers or students.

    • Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day to day activity in own area that those with protected characteristics are treated equally and fairly.

    For informal enquiries please contact Claire Bylo -

    We value diversity at The University of Birmingham and welcome applications from all sections of the community’


    Valuing excellence; sustaining investment




    Primary Location
    : GB-GB-Birmingham
    : Manager
    : Social Sciences
    : Temporary
    Job Posting
    : 06.08.2020, 7:00:00 PM
    Grade (for job description): Grade 7
    Salary (Pay Basis)
    : 30,942.00
    Maximum Salary
    : 42,792.00
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