PhD Academy Assistant Manager (Casework and Records)

LSE is committed to building a diverse, equitable and truly inclusive university

Salary from £40,229 to £48,456 per annum inclusive with potential to progress to £52,095 pa inclusive of London allowance.

The PhD Academy offers centralised services, social space and advanced training to the School’s doctoral students. It also hosts the LSE Economic and Social Research Council Doctoral Training Partnership (LSE ESRC DTP).

The PhD Academy is looking to appoint an Assistant Manager responsible for casework and records. This role involves leading the Casework and Records team, overseeing registry processes for PGR students from enrolment through to completion and award, managing the secretariat function for the Research Degrees Sub-Committee and the Doctoral Programme Directors’ Forum, and leading the School’s community of practice for PGR programme management and administration.

The successful candidate will be an integral member of the PhD Academy's core management team, contributing to strategic planning and the delivery of PhD Academy operations. This role requires an individual who can adapt and advance our services in response to changing academic regulations, policies, and technological advancements.

Responsibilities include:

• Leading and managing a team of two officers, including recruitment, training, and performance
• Ensuring efficient casework, advice, and student records management services.
• Proactively leading improvements in student records and casework management.
• Collaborating extensively with stakeholders across the School to uphold high standards of service.

Candidates should possess:

• The ability to lead and manage a small team.
• Excellent IT skills, including proficiency in Microsoft365 and other collaborative platforms.
• The ability to communicate complex information sensitively and effectively to a diverse range of
• A proactive approach to service improvement and stakeholder engagement.

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply for this post, please click the 'Apply' button, above.

If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page.

Should you have any queries about the role, please email Pete Mills ([email protected] ).

The closing date for receipt of applications is 24 March 2024 (23.59 UK time).

Regrettably, we are unable to accept any late applications.

Interviewees will be required to complete and submit a pre-interview test exercise.

Interviews will take place in person on or after 8 April 2024