People Services Team Leader

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This is an exciting time to join our creative, ambitious and inclusive People and Organisation Development team as a People Services Team Leader in the People Services Advice Team.  You will assist us in providing a comprehensive and proactive HR service to members of the university community. You will work as part of a collaborative team, supporting each other by working together in line with our university values. The team share information and solve problems together in an innovative and enterprising way, always striving to provide the best possible service to our colleagues.

About this role

This is a permanent People Services Team Leader role working with a variety of stakeholders in a fast paced, friendly, and supportive environment. 

The role of People Services Team Leader is to support the delivery of an efficient, legally compliant, timely, accurate and proactive query-handling advice service. This will include robust and supportive case management of routine employee relations cases and issues (i.e. absence, probation and conduct) in collaboration with managers across UWE.

As the HR Service Delivery Team Leader you will support a team of People Services Assistants and co-ordinate workload across the People Services Advice Team. The team is the first point of contact for HR policy process, procedure and advice on a wide range of employment related issues. The cover is provided on a flexible rota basis and this role will also provide cover as necessary. The team is also responsible for making contractual changes across university systems, some of which is cyclical payroll related data input, this role will be key to supporting the People Services Team Manager to deliver an effective service to our university community. You will also work with the People Services Team Manager to support a team of People Services Advisors, who work with our employees and managers on HR casework and complex queries.

About you

You don’t have to have worked in Higher Education to apply for this role, but you will possess experience of effectively managing complex queries and employee relations caseloads in an HR environment within a large, complex organisation.  You will also have experience in supporting, coaching and mentoring colleagues, looking for innovative ways in which we can provide a comprehensive service to our community. 

You have experience of working in a busy team and working collaboratively towards common goals, ensuring workload is managed effectively within the team. You are looking to enhance your own personal learning and development, as well as supporting the development of those around you. 

You understand the importance of confidentiality and you are a constructive, positive communicator who is capable of building rapport and confidence across a wide range of stakeholders.

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe. Based in Bristol , one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

In addition to progressive pay rates, we offer a wide range of employee benefits including generous annual leave and pension schemes as well as opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community .

We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.

We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates and male, as we are currently under-represented in these areas within UWE Bristol, however all appointments are made strictly on individual merit. 

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like an informal discussion about this opportunity, please contact Caroline Beer on 0117 328 7918 by email [email protected]  

We are looking to recruit to the role on a part time or full time, permanent basis. We are able to accept applications from candidates wishing to work a minimum of 26 hours per week, and we can also consider applications from candidates wishing to work more hours than this, up to the full time maximum of 37 hours per week.    If you’re keen to apply on a part time basis, we’d be grateful if you could add information to your application to let us know.

Our roles are frontline support roles, and you will be supporting a telephone, phone and in-person HR Helpline which opens at 8.30am and closes at 5.00pm (4.30pm on Friday).  For candidates wishing to work part time, we are likely to seek  to include Fridays within an agreed working pattern.

This post is not available on a job share basis.

Interviews will take place in person, on our Frenchay Campus.

UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based with the potential opportunity for some remote working at the present time.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

Please note that UWE does not cover any visa or health surcharge costs.

Advice to applicants

We’d love to hear from you - if you are excited about joining us at UWE please complete our application form as soon as possible.

Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.

Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.