OTR-180-23-R - Receptionist

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Student Support & Wellbeing Administration Team
Location:  Canterbury
Salary:  £21,543 to £22,681 per annum pro rata
Grade:  Grade 3
Post Type:  Part Time
Hours per Week:  21
Contract Type: Permanent
Release Date:  Friday 23 February 2024
Closing Date:  23.59 hours GMT on Sunday 10 March 2024  (unless otherwise stated)
Reference:  OTR-180-23-R

If you have experience of providing reception services, good IT skills and an interest in a student-facing role in Student Support and Wellbeing at the University of Kent, this part-time position at our Canterbury campus could be ideal for you.

 Joining a committed and supportive team, you will put to use your well-developed customer service skills to welcome and receive enquiries via telephone and face to face. The role will also involve a range of clerical responsibilities to ensure the delivery of an efficient reception service for students and staff wishing to access advice and assistance from the team.

 As Receptionist you will:

• provide a reception service for Student Support, Wellbeing and Counselling and deal with enquiries in a sensible and approachable way
• record student information pertaining to their interaction with the service
• undertake general administrative duties to facilitate the smooth running of the department, including handling calls or emails from students in distress and escalating these promptly and calmly

 To succeed in this role you will need:

• GCSE grade A-C (9-4) English and Maths or equivalent
• IT training including Word, Outlook, Excel 
• previous experience of providing reception and or admin. services in a similar environment
• the ability to maintain confidentiality and to remain calm and deal with enquiries sensitively 

 This position is part time, 21 hours per week, to be worked on Wednesdays, Thursdays and Fridays. Due to this role being student facing, we are unable to offer remote working. 

Student Support and Wellbeing provides assistance to those students who need extra support to enable them to manage their own educational and personal progression. We are committed to improving access to learning and provide a wide range of support to our students. The Service employs a number of specialist staff to support students, including: Disability Advisers; Specific Learning Difficulties Advisers; Wellbeing Advisers; Counsellors; International Student Adviser; Specialist Tutors, Mentors and Educational Support Assistants. 

The University of Kent is a distinctive and attractive place to work. We employ over 6,000 staff, including academic and research staff and a full range of support and administration staff. Our stunning main campus in Canterbury, Kent was founded in 1965 and is set among green and tranquil open space overlooking the spectacular Cathedral. Our staff enjoy competitive salaries, an occupational pension scheme, generous holiday entitlements and a great working environment.

Please see the links below to view the full job description and also to apply for this post. For further information regarding the application process please [email protected]   quoting ref number OTR-180-23 

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels

We particularly welcome applications from black, Asian and minority ethnic candidates as they are under-represented at this level in this area