Operations Support Officer

Updated: 4 months ago
Location: Liverpool, ENGLAND
Job Type: FullTime
Deadline: 09 Mar 2020

Full Time, fixed term contract (until May 2022)


Salary: Grade 4: £24,534 - £27,735 per annum 

For this role, appointments are usually made at £24,534 

We have a fantastic opportunity for 3 enthusiastic, adaptable, and organised candidates to join a team leading work to improve the quality and safety of healthcare.  As an Operations Support Officer, you will coordinate and support work across vital areas of our work programme, including:

  • Our Patient Involvement Unit, which aims to advance patient and public involvement in our work and beyond
  • Our digital health work programme, which aims to support physicians to have a positive response to new technology and put a professional voice at the front of technical advancements in healthcare
  • RCP Quality Improvement, which supports physicians and their teams to continuously improve the quality of patient care
  • RCP Patient Safety, which influences national policy and supports organisations and physicians to create safer healthcare systems

Our work programmes aspire to be at the cutting-edge of current practice and to shape the future of healthcare.  Your support will enable us to advance our ambitions and ultimately improve patient care.  You will be required to work flexibly across these work programmes, with the full support of your line manager and the clinical and patient leads.

The main responsibilities are:

  • Coordination of meetings, events, and networks
  • Contract management support
  • Supporting planning and action plans and keeping work on track
  • Coordinating communications via our website, social media, reports, newsletters etc
  • Being the first point of contact for your areas of work

Your experience includes:

  • Educated to degree level, or equivalent time spent in similar or relevant employment
  • Administrative/event management qualification or equivalent experience
  • Project Management qualification or equivalent organisation and planning experience
  • Experience of working in NHS/Public sector/Charity or similar complex organisation, in an administrative/project support capacity
  • Experience of organising and administering workshops/meetings
  • Experience of communicating effectively with stakeholders and colleagues including social media

Benefits whilst working for the RCP, include:

  • 27 days holiday per annum, plus bank holidays
  • group personal pension plan with 7% employer contribution
  • life assurance

About the RCP

The Royal College of Physicians (RCP) is a patient-centred and clinically led membership organisation for physicians, with over 37,000 members worldwide. It is a registered charity that aims to ensure high quality care for patients by promoting the highest standards of medical practice. It provides and sets standards in clinical practice and education and training, conducts assessments and examinations, quality assures external audit programmes, supports doctors in their practice of medicine, and advises the Government, public and the profession on health care issues.

If you would like to discuss this role further, please contact Laura Burling (Patient Involvement Adviser), Clare Wade (Head of Patient Safety) or Lynda Robinson (Head of RCPQI) at rcpqi@rcplondon.ac.uk

To apply for this role please submit your CV and Supporting Statement outlining how your skills and experience match theJob Description and Person Specification . 

Closing date: 9 March 2020

Interview date: 19 March 2020

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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