Operations Officer

Operations Officer Apply
Post Details

Full time
Open ended
The closing date for applications is midnight on Thursday 09 May 2024

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

As the Operations Officer you will be a key member of the faculty’s professional services management team and will be responsible for the delivery of a high-quality service to academic staff, students and other key internal and external stakeholders.

Based in the Psychology division, you will be a good team player and a leader, be process-driven, can prioritise a range of tasks in a fast-paced environment, communicate at different levels, and have an excellent understanding of the planning and execution involved in the delivery of an efficient and effective administration service.

This post is ideally suited to a candidate with a strong customer focused approach who has a track record in leading a team and building strong professional relationships across all levels of organisations.

Description of Duties

• Leading a team to provide a professional, high quality, and customer-focused service in an agile and dynamic workplace
• Delivery of an efficient and effective service and experience to staff and students
• Managing and delivering administrative support for student lifecycle administration
• Commitment and contribution to continuous process improvement
• Supporting workload and resource planning to deliver teaching and research
• Monitoring delegated budgets and managing financial processes
• Supporting business continuity and risk management planning
• Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibility
• Taking an operational lead in supporting University and Faculty quality assurance processes
• Developing and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teaching
• Providing efficient and effective committee management

Please see attached job description for full duties of the post.

Essential Criteria

Communication

• Communicating verbally and in writing
• Distilling and communicating information to a range of audiences

Organisation and business planning

• Planning and organising workload

Data Analysis

• Drawing conclusions and presenting evidence-based findings
• Using data to review and monitor performance
• Gathering, assimilating and interpreting information

Digital

• Utilising software to enable delivery

Interpersonal

• Collaborating and working as a team
• Establishing and managing relationships

Judgement

• Thinking critically
• Identifying, recommending and implementing solutions

People Management

• Leading, managing, developing and coaching teams

Qualifications:

• Educated to a minimum of degree level, or equivalent qualifications or equivalent professional experience

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

Managing self and personal skills
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

Delivering excellent service
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

Finding solutions
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

Embracing change
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

Using resources effectively
Identifying and making the most productive use of resources including people, time, information, networks and budgets.

Engaging with the wider context
Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

Developing self and others
Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

Working together
Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

Achieving Results
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

About Us

 The Faculty of Natural Sciences (FNS) encompasses the Divisions of Biological and Environmental Sciences, Computing Science and Mathematics, Psychology, and the Institute of Aquaculture. FNS is a distinctive academic arena where new fundamental understandings of the complex and challenging inter-relationships between human behaviours, technologies, biological and environmental systems are created, explored, and tested. The most recent national assessment of research - REF2021 -confirmed that 80% of our research is classed as world leading and internationally excellent. It is supported through UK Research Councils, European Union, and a range of research charities We work with businesses and public service organisations both at home and overseas to achieve direct and positive outcomes for society across a range of critical problems. Substantial investment aligned with the City, Region, and Growth deals is supporting major new infrastructure developments linked to the Faculty including Scotland’s International Environment Centre and the National Aquaculture Technology and Innovation Hub. 

Psychology 

Stirling Psychology delivers world class scientific research, coupled with innovative and reflective research-led teaching. In REF2021, we were rated 2nd in Scotland for research impact. We aim to foster basic research in the science of mind and behaviour, linked to direct impacts for society. Our research strategy focuses on the development of inter-disciplinary multi-methods approaches and our academics work collaboratively across three research themes: Cognition in Complex Environments; Behaviour & Evolution; and Health and Behaviour Change. A common thread across our research projects is a desire to develop theoretical understanding of behaviour in complex real-world settings. Psychology has invested heavily in research infrastructure, including our own Kindergarten. Purpose built laboratories provide support for health, human electrophysiology, face and vision research, mobile technology, virtual reality, and recent investment in a Lifespan Laboratory facilitate developmental and comparative research. 

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni

Available documents

• Feb 24 Grade 6 Operations Officer v1.docx

Job number

FAC01922

Contract Type

Open Ended

Posting End Date

09-May-2024

Location:

Stirling Campus

Grade

Grade6 £29,605-£36,024 p.a.

Faculty/Service

Faculty of Natural Sciences

Post Details

Full time
Open ended
The closing date for applications is midnight on Thursday 09 May 2024

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

As the Operations Officer you will be a key member of the faculty’s professional services management team and will be responsible for the delivery of a high-quality service to academic staff, students and other key internal and external stakeholders.

Based in the Psychology division, you will be a good team player and a leader, be process-driven, can prioritise a range of tasks in a fast-paced environment, communicate at different levels, and have an excellent understanding of the planning and execution involved in the delivery of an efficient and effective administration service.

This post is ideally suited to a candidate with a strong customer focused approach who has a track record in leading a team and building strong professional relationships across all levels of organisations.

Description of Duties

• Leading a team to provide a professional, high quality, and customer-focused service in an agile and dynamic workplace
• Delivery of an efficient and effective service and experience to staff and students
• Managing and delivering administrative support for student lifecycle administration
• Commitment and contribution to continuous process improvement
• Supporting workload and resource planning to deliver teaching and research
• Monitoring delegated budgets and managing financial processes
• Supporting business continuity and risk management planning
• Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibility
• Taking an operational lead in supporting University and Faculty quality assurance processes
• Developing and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teaching
• Providing efficient and effective committee management

Please see attached job description for full duties of the post.

Essential Criteria

Communication

• Communicating verbally and in writing
• Distilling and communicating information to a range of audiences

Organisation and business planning

• Planning and organising workload

Data Analysis

• Drawing conclusions and presenting evidence-based findings
• Using data to review and monitor performance
• Gathering, assimilating and interpreting information

Digital

• Utilising software to enable delivery

Interpersonal

• Collaborating and working as a team
• Establishing and managing relationships

Judgement

• Thinking critically
• Identifying, recommending and implementing solutions

People Management

• Leading, managing, developing and coaching teams

Qualifications:

• Educated to a minimum of degree level, or equivalent qualifications or equivalent professional experience

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

Managing self and personal skills
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

Delivering excellent service
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

Finding solutions
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

Embracing change
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

Using resources effectively
Identifying and making the most productive use of resources including people, time, information, networks and budgets.

Engaging with the wider context
Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

Developing self and others
Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

Working together
Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

Achieving Results
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

About Us

 The Faculty of Natural Sciences (FNS) encompasses the Divisions of Biological and Environmental Sciences, Computing Science and Mathematics, Psychology, and the Institute of Aquaculture. FNS is a distinctive academic arena where new fundamental understandings of the complex and challenging inter-relationships between human behaviours, technologies, biological and environmental systems are created, explored, and tested. The most recent national assessment of research - REF2021 -confirmed that 80% of our research is classed as world leading and internationally excellent. It is supported through UK Research Councils, European Union, and a range of research charities We work with businesses and public service organisations both at home and overseas to achieve direct and positive outcomes for society across a range of critical problems. Substantial investment aligned with the City, Region, and Growth deals is supporting major new infrastructure developments linked to the Faculty including Scotland’s International Environment Centre and the National Aquaculture Technology and Innovation Hub. 

Psychology 

Stirling Psychology delivers world class scientific research, coupled with innovative and reflective research-led teaching. In REF2021, we were rated 2nd in Scotland for research impact. We aim to foster basic research in the science of mind and behaviour, linked to direct impacts for society. Our research strategy focuses on the development of inter-disciplinary multi-methods approaches and our academics work collaboratively across three research themes: Cognition in Complex Environments; Behaviour & Evolution; and Health and Behaviour Change. A common thread across our research projects is a desire to develop theoretical understanding of behaviour in complex real-world settings. Psychology has invested heavily in research infrastructure, including our own Kindergarten. Purpose built laboratories provide support for health, human electrophysiology, face and vision research, mobile technology, virtual reality, and recent investment in a Lifespan Laboratory facilitate developmental and comparative research. 

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni

Available documents

• Feb 24 Grade 6 Operations Officer v1.docx

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