Market Research and Insights Manager

Vacancy ID  

10786

College/Service 1  
Professional Services and Operations
Department/Team 1  
Student Marketing Recruitment and Admissions
Location 1  
Hybrid – UAL High Holborn/Home
Grade 1  
Grade 5
Salary 1  
£42,477 to £50,961 per annum
Contract  

Permanent

Term  

Full time - 35 hours per week

Apply by  

14 April 2024 23:55

Interviews 1  
Monday 22 April 2024
Job description 1  
G5 Market Research and Insights Manager JDPS_March2024.pdf – 131KB

The opportunity

This is an exciting opportunity for an experienced researcher to manage the research and insights function within the Department of Student Marketing, Recruitment and Admissions. The Market Research and Insights Manager plays a key role in ensuring that all departmental initiatives are grounded in strong evidence and market intelligence.  

You will shape the department’s research approach, managing a diverse portfolio of qualitative and quantitative research programmes from start to finish. This will involve delivering tracker studies and bespoke research on a range of topics, including our applicants’ experience, decision-making process, support needs, and content preferences. You will also identify market opportunities and trends by analysing data, reports, and intelligence from internal and external sources.  

Your work will inform our strategies for student marketing, recruitment and admissions in the UK and Internationally. Clearly conveying research results and insights to a range of stakeholders will be key, allowing you to maximise the impact of your research within the department and beyond.  

Working collaboratively across the department, UAL Colleges and other business units, you will play a key role in achieving a first-class student experience from enquiry through to enrolment. 

About you

You will be educated to degree level or above, with substantial experience working in a market research or analytical role. You will have practical experience of leading market research and customer insights projects to inform strategic decision making, with areas of specialism in quantitative surveying, qualitative interviews, focus groups and secondary / desk research. You will work to maintain a high standard of research and ensure research best practice.  

The role requires a candidate with proven experience in all aspects of qualitative and quantitative research design and delivery, including sampling, questionnaire / discussion guide design, fieldwork management, and reporting. Experience managing external suppliers is desirable.  

You will demonstrate advanced working knowledge of software and systems used to support data analysis for market research, such as SPSS, Q, or Microsoft Excel. You will be capable of analysing, interpreting and reporting complex datasets and combining data from different sources.  

You will be experienced with reporting tools such as PowerPoint and dashboards. Developing clear reports is key to the role, and you will have the ability to communicate insights effectively to stakeholders.  

The role also demands exceptional interpersonal and communication skills, with experience of collaboration and building effective internal working relationships across different levels of seniority and functions. You will have a proven ability to work independently without direct supervision and be able to demonstrate initiative and creativity to resolve problems.  

If you have any queries you may get in contact on [email protected] . 

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 31 days of annual leave in addition to bank holidays.

▪ equal parental leave offering up to 6 months full pay for maternity and paternity.

▪ 2 days of paid volunteering leave for a UK registered charity.

▪ generous defined benefit pension schemes (LGPS/TPS}.

▪ discounts including gyms, nursery and private healthcare insurance.

▪ learning and development opportunities including free Short Courses.

▪ season ticket loan, cycle to work scheme, free counselling and more!

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

How to apply 1  
If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.
Stages involved in the process: Application, Shortlisting, Interview Q&A, Presentation, Skills test , Onboarding.
As part of your application, you will need to write a supporting statement in no more than 1,500 words that covers the competencies that can be found in the person specification.
We advise you to apply early as the application closing date may be brought forward if we receive enough applications. If you have any general questions or require any reasonable adjustments, please get in touch via [email protected]
Please read through our FAQs page before applying.


Vacancy ID  

10786

College/Service 1  
Professional Services and Operations
Department/Team 1  
Student Marketing Recruitment and Admissions
Location 1  
Hybrid – UAL High Holborn/Home
Grade 1  
Grade 5
Salary 1  
£42,477 to £50,961 per annum
Contract  

Permanent

Term  

Full time - 35 hours per week

Apply by  

14 April 2024 23:55

Interviews 1  
Monday 22 April 2024
Job description 1  
G5 Market Research and Insights Manager JDPS_March2024.pdf – 131KB

The opportunity

This is an exciting opportunity for an experienced researcher to manage the research and insights function within the Department of Student Marketing, Recruitment and Admissions. The Market Research and Insights Manager plays a key role in ensuring that all departmental initiatives are grounded in strong evidence and market intelligence.  

You will shape the department’s research approach, managing a diverse portfolio of qualitative and quantitative research programmes from start to finish. This will involve delivering tracker studies and bespoke research on a range of topics, including our applicants’ experience, decision-making process, support needs, and content preferences. You will also identify market opportunities and trends by analysing data, reports, and intelligence from internal and external sources.  

Your work will inform our strategies for student marketing, recruitment and admissions in the UK and Internationally. Clearly conveying research results and insights to a range of stakeholders will be key, allowing you to maximise the impact of your research within the department and beyond.  

Working collaboratively across the department, UAL Colleges and other business units, you will play a key role in achieving a first-class student experience from enquiry through to enrolment. 

About you

You will be educated to degree level or above, with substantial experience working in a market research or analytical role. You will have practical experience of leading market research and customer insights projects to inform strategic decision making, with areas of specialism in quantitative surveying, qualitative interviews, focus groups and secondary / desk research. You will work to maintain a high standard of research and ensure research best practice.  

The role requires a candidate with proven experience in all aspects of qualitative and quantitative research design and delivery, including sampling, questionnaire / discussion guide design, fieldwork management, and reporting. Experience managing external suppliers is desirable.  

You will demonstrate advanced working knowledge of software and systems used to support data analysis for market research, such as SPSS, Q, or Microsoft Excel. You will be capable of analysing, interpreting and reporting complex datasets and combining data from different sources.  

You will be experienced with reporting tools such as PowerPoint and dashboards. Developing clear reports is key to the role, and you will have the ability to communicate insights effectively to stakeholders.  

The role also demands exceptional interpersonal and communication skills, with experience of collaboration and building effective internal working relationships across different levels of seniority and functions. You will have a proven ability to work independently without direct supervision and be able to demonstrate initiative and creativity to resolve problems.  

If you have any queries you may get in contact on [email protected] . 

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:

▪ at least 31 days of annual leave in addition to bank holidays.

▪ equal parental leave offering up to 6 months full pay for maternity and paternity.

▪ 2 days of paid volunteering leave for a UK registered charity.

▪ generous defined benefit pension schemes (LGPS/TPS}.

▪ discounts including gyms, nursery and private healthcare insurance.

▪ learning and development opportunities including free Short Courses.

▪ season ticket loan, cycle to work scheme, free counselling and more!

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. 

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace. 

How to apply 1  
If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.
Stages involved in the process: Application, Shortlisting, Interview Q&A, Presentation, Skills test , Onboarding.
As part of your application, you will need to write a supporting statement in no more than 1,500 words that covers the competencies that can be found in the person specification.
We advise you to apply early as the application closing date may be brought forward if we receive enough applications. If you have any general questions or require any reasonable adjustments, please get in touch via [email protected]
Please read through our FAQs page before applying.