Manager, Student Support

Employer

SINGAPORE UNIVERSITY OF SOCIAL SCIENCES

Location

Singapore

Posted

Jan 02, 2022

End of advertisement period

Feb 01, 2022

Ref

585202010

Job Type

Professional Services , Student Services

Contract Type

Permanent

Hours

Full Time

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Office of Student and Alumni Relations

Job Description

The successful candidate will work with the Director, Office of Student and Alumni Relations, to contribute to the achievement of the University's mission by providing efficient and effective administration of all operations under the Student Support Department.

Responsibilities:

• Implement and manage a student relationship system that is responsive, reliable and effective in servicing the student population of the University
• Monitor and analyse service standards for improvements to meet approved corporate and departmental Key Performance Indicators (KPls)
• Plan and manage student-related university events, including but not limited to, convocation ceremonies, focus groups, course evaluation exercises and orientation
• Establish and implement initiatives to enhance student experience with the University

Job Requirements

• Degree holder with minimum 5 years of relevant working experience, including 3 years at managerial level
• Mature, meticulous and possess a high level of discretion and integrity
• Strong customer relations management experience, (call centre management experience will be a definite advantage)
• Friendly disposition with a strong customer service mindset
• Event management experience
• Resourceful team player, yet able to work independently and displays initiative
• Creative in providing ideas and solutions and able to multitask in a fast-paced environment
• Excellent communication and interpersonal skills
• Familiar with the use of digital media platforms as channels of communication
• Proficient in Microsoft Office applications

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