2
10913
Education
Library and Student Support Services
Not suitable - 100% on-site
Grade 2
£28,813 to £32,624 per annum
Permanent
Full time - 35 hours per week
10 June 2024 23:55
On-site 8 July 2024
UAL JDPS G2 Library Assistant.pdf – 139KB
The opportunity
We are pleased to advertise 2 exciting new Grade 2 Library Assistant roles within the latest development of UAL Library Services. You will be part of a brand new team supporting our Foundation and Pre Degree students based at our newly renovated heritage Library Hub in Lime Grove, West London.
As a member of the Library Services team you will contribute to the development of high quality and student-focused library services which support the academic activities of the University.
You will answer enquiries in person and on-line, via our live chat service, ASK. You will assist users with general directional and initial information enquiries, including the use of the library catalogue, electronic information resources. You will participate in on-site front-line services and administrative duties, including helping people use self-issue systems, IT and printing. You will also be required to do re-shelving and related activities, demonstrating an understanding of manual handling guidelines which will be required when lifting heavy items.
The roles, based in Lime Grove site will be working 35 hours per week, Monday to Friday, 7 hours per day. Normal working hours will be between 9.00am to 6.00pm but there can be a requirement to work any time during our 8.30am to 8.30pm core hours. You will be required to work a variety of 9am starts or 6pm closes each week.
There might be limited opportunities to work from home dependent on operational needs but onsite working will be the main focus for this role.
About you
We are looking for someone with a compassionate and student-centred approach. You should have relevant library or customer service experience, and formal training to post 16 level. You will be a good communicator with excellent written skills and good IT skills, including Microsoft office. Working in a team, you will provide a positive and responsive customer service.
Knowledge and experience within a Higher Education institution is desirable but not essential.
Further details about the requirements can be found in the person specification section of the job description. There are essential criteria that covers experience, knowledge and soft skills.
What we offer
To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
▪ at least 31 days of annual leave in addition to bank holidays.
▪ equal parental leave offering up to 6 months full pay for maternity and paternity.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ generous defined benefit pension schemes (LGPS/TPS}.
▪ discounts including gyms, nursery and private healthcare insurance.
▪ learning and development opportunities including free Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling and more!
We are UAL
University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.
Our culture
We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.
If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.
Stages involved in the process: Application, Shortlisting, Interview Q&A, Onboarding.
As part of your application, you will need to answer competency question(s) demonstrating how you meet the role requirements as can be found in the person specification.
We advise you to apply early as the application closing date may be brought forward if we receive enough applications. We aim to communicate any changes to the closing date with at least 24 hours' notice. If you have any general questions or require any reasonable adjustments, please get in touch via [email protected]
We understand the benefits of using AI in work. However, if you are thinking of using AI to support your application, we ask you to think carefully about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. Therefore, we encourage you to showcase your unique knowledge and skills using your own voice.
Please read through our FAQs page before applying.
2
10913
Education
Library and Student Support Services
Not suitable - 100% on-site
Grade 2
£28,813 to £32,624 per annum
Permanent
Full time - 35 hours per week
10 June 2024 23:55
On-site 8 July 2024
UAL JDPS G2 Library Assistant.pdf – 139KB
The opportunity
We are pleased to advertise 2 exciting new Grade 2 Library Assistant roles within the latest development of UAL Library Services. You will be part of a brand new team supporting our Foundation and Pre Degree students based at our newly renovated heritage Library Hub in Lime Grove, West London.
As a member of the Library Services team you will contribute to the development of high quality and student-focused library services which support the academic activities of the University.
You will answer enquiries in person and on-line, via our live chat service, ASK. You will assist users with general directional and initial information enquiries, including the use of the library catalogue, electronic information resources. You will participate in on-site front-line services and administrative duties, including helping people use self-issue systems, IT and printing. You will also be required to do re-shelving and related activities, demonstrating an understanding of manual handling guidelines which will be required when lifting heavy items.
The roles, based in Lime Grove site will be working 35 hours per week, Monday to Friday, 7 hours per day. Normal working hours will be between 9.00am to 6.00pm but there can be a requirement to work any time during our 8.30am to 8.30pm core hours. You will be required to work a variety of 9am starts or 6pm closes each week.
There might be limited opportunities to work from home dependent on operational needs but onsite working will be the main focus for this role.
About you
We are looking for someone with a compassionate and student-centred approach. You should have relevant library or customer service experience, and formal training to post 16 level. You will be a good communicator with excellent written skills and good IT skills, including Microsoft office. Working in a team, you will provide a positive and responsive customer service.
Knowledge and experience within a Higher Education institution is desirable but not essential.
Further details about the requirements can be found in the person specification section of the job description. There are essential criteria that covers experience, knowledge and soft skills.
What we offer
To recognise the hard work of our staff and their contributions, we provide a wide range of benefits – please check our careers site/Canvas for further information as conditions and exclusions apply:
▪ at least 31 days of annual leave in addition to bank holidays.
▪ equal parental leave offering up to 6 months full pay for maternity and paternity.
▪ 2 days of paid volunteering leave for a UK registered charity.
▪ generous defined benefit pension schemes (LGPS/TPS}.
▪ discounts including gyms, nursery and private healthcare insurance.
▪ learning and development opportunities including free Short Courses.
▪ season ticket loan, cycle to work scheme, free counselling and more!
We are UAL
University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.
We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.
We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.
Our culture
We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.
We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.
If you have not applied or signed up for job alerts with us before, you will need to create an account. Registration does not take long and will help you to keep track of your application during the recruitment process.
Stages involved in the process: Application, Shortlisting, Interview Q&A, Onboarding.
As part of your application, you will need to answer competency question(s) demonstrating how you meet the role requirements as can be found in the person specification.
We advise you to apply early as the application closing date may be brought forward if we receive enough applications. We aim to communicate any changes to the closing date with at least 24 hours' notice. If you have any general questions or require any reasonable adjustments, please get in touch via [email protected]
We understand the benefits of using AI in work. However, if you are thinking of using AI to support your application, we ask you to think carefully about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. Therefore, we encourage you to showcase your unique knowledge and skills using your own voice.
Please read through our FAQs page before applying.
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