Leisure Team Supervisor

The University 

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.   

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.   

We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here .  

Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Durham University  
  
The Role and the Department  

As a Department, the Student Enrichment Directorate is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performance, participation and community outreach, whilst fostering a culture that safeguards academic excellence. We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.  

The post holder will work as part of a leisure team at Queen’s Campus Sports Centre, Stockton on Tees, to deliver the highest possible standards of service and customer care to sports facility users, both indoors and outdoors, and deliver personal training and fitness classes as and when required.  

The post holder will be required to work shifts and unsociable hours. 

The post holder will assist in the day to day running of the sports centre and deputise for the Assistant Facility Manager as and when is needed. The individual will take lead in the development of fitness programmes, classes and personal training that will provide a full fitness service to students, staff and the general public. Furthermore, the individual will support the generation of income with sports hall bookings and events, supporting users with any requests and queries. This role is based at Queen’s Campus Sport Centre.  

Working at Durham   
A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:   
  
•    27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.    
•    No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.  
•    Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.  
•    On site nursery is available and access to holiday camps for children aged 5-16 throughout the year. 
•    Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).  
•    There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities.   
•    The opportunity to take part in staff volunteering activities to make a difference in the local community  
•    Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.   
•    We offer generous pension schemes.   
  

Durham University is committed to equality, diversity and inclusion 

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.   As a University equality, diversity, and inclusion (EDI) are a key part of the University and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.  
  
We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. 

What you need to demonstrate when you apply 

   
To be considered for this role, here are the skills/experience we’re looking for: 

Qualifications/Experience 

Skills/Abilities/Knowledge 

Desirable Criteria  

How to apply  
  
To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.  Please don’t forget to check if there is any weighted criteria (see above).  
  
While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.    
  
Submitting your application   
  
We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails   
   
What you are required to submit:  
•    A CV   
•    A covering letter which shows examples of how you meet all of the criteria within the Person Specification    
   
Contact details   
  
If you would like to have a chat or ask any questions about the role, Peri Anderson would be happy to speak to you [email protected]

Typical Role Requirements    

Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate. 

 
Service Delivery 

• Show a commitment to equality, diversity and inclusion and the University’s values.
• Provide an excellent and timely service to our students, your colleagues, community members and anyone else you come across as part of your role.
• Deliver personal training and fitness classes to facility users.
• Use your experience and problem-solving skills to investigate and resolve routine issues with things relevant to your role such as booking organisation and provide information and updates to help your team find solutions.
• Collect, organise and record data and information accurately and provide reports and analysis as required.
• Promote positive wellbeing arrangements which benefit you and your team.
• Use standard office-based devices and applications such as excel, word, booking systems, social media etc to deliver services.
• Update guidance on standard operating procedures followed by the team.
• Follow established procedures when carrying out your role and vary or refer to more senior colleagues when necessary.
• Assist team members within a wider service team with a rotation of tasks and duties or with own small area of day-to-day responsibility.
• Contribute to the tidying, set-up and maintenance of facilities, equipment and resources.
• Provide direction to service users about the range of classes and activities available and how to access them.
• Supervisory responsibilities over the sport team and day to day running of the centre in absence of Assistant Facility Manager 

Teamwork/Liaison 

• Supervise and delegate tasks to other members of the team and make sure that they have been completed.
• Explain systems and procedures to new starters and provide advice and guidance when required so that they know how to carry out their role.
• Help to coach assigned team members and provide any ongoing training needs.
• Help your colleagues to organise, plan and prepare for larger events and contribute to team planning activities.
• Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members. 

Communication/Liaison 

• Seek feedback from students, staff and anyone else that you come across as part of your role on their requirements from your service to ensure that their reasonable expectations are being met.
• Record information [e.g. bookings for activities/events] and respond to queries which you receive about the centre.
• Liaise with staff in other areas to ensure that services are being delivered in an efficient and collaborative way.
• Liaise with external suppliers, contractors, specialists and service providers to plan the delivery of services and events.
• Any other reasonable duties. 

   
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University  which provides information on the collation, storing and use of data.   

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.