Leisure Attendant

Job Purpose

In this customer facing role you will be responsive to member’s needs, maintaining excellent UofG facilities and equipment while sustaining a safe and welcoming environment.

Main Duties & Responsibilities

1. Proactively engage and communicate with customers to provide an outstanding customer experience.

2. Provide information to existing and prospective customers on the services provided by UofG Sport in a positive and professional manner.

3. Provide pool lifeguard and steam room/sauna supervision to maintain levels of safety, guidance for swimmers and other pool area etiquette.

4. Undertake key building operations tasks including, but not limited to:

• Set up and take down equipment safely and on time to promote smooth transition between activities.

• Ensure high levels of cleanliness, particularly changing and toilet facilities, are maintained at all times.

• Preventative maintenance of equipment and fabric of the building is undertaken, maintenance information recorded, and damage/faults reported.

• Laundry of towels and other core items.

5. React to emergency situations, apply first aid treatment and complete appropriate documentation.

6. Assist the Duty Managers and Senior Operations Assistants in the collection and counting of the vending operations and stocking of machines.

7. Ensure compliance with relevant H&S and ISO legislation during all work activities, as detailed within the Emergency Action Plan (EAP) and Normal Operating Procedures (NOP).

8. Responsible for coordination with emergency services, customers and Duty Managers in the event of an incident and in line with Emergency Action Plan (EAP) and the Normal Operating Procedures (NOP).

9. Assist the Duty Managers and Senior Operations Assistants in facility closing procedures to ensure customers have vacated premises and the facility is left safe and secure.

Knowledge, Qualifications, Skills and Experience

Knowledge/ Qualifications

Essential:

A1 Scottish Credit & Qualification Framework level 3 in English and Mathematics or equivalent, and some experience of working in a similar role. Or the ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.

A2 Requirement to hold either an up-to-date National Pool Lifeguard Qualification (NPLQ), and/or First Aid at Work qualification. If only one qualification is held, there is a requirement to obtain the other qualification within 6 months of commencing employment.

A3 Experience or Manual Handling techniques evidenced.

Desirable:

B1 REPs Level 2 qualification.

B2 Basic familiarity with standard office software such as MS Office, email, and the internet.

B3 Current holder of a Full Clean Driver’s License.

Skills

Essential:

C1 Strong, confident and adaptive communicator with good interpersonal skills, adjusting style to suit different people or situations; ability to start conversations as well as respond positively to enquires and communicates effectively with team members.

C2 Ability to work under pressure and deal with customer queries effectively in a timely and proactive manner.

C3 Work effectively as part of a team, actively contributing to team morale.

C4 Good time management skills.

C5 Work independently and under minimum supervision.

C6 Strong swimming ability

C7 Ability to react calmly, quickly and effectively in emergency situations.

Desirable:

D1 Ability to use defibrillator.

D2 Ability to operate and manoeuvre mechanical grounds maintenance equipment.

Experience

Essential:

E1 Relevant sport/leisure facility experience (or equivalent) with qualifications above.

E2 Proven ability to successfully operate within a multi-functional team, delivering against agreed targets.

E3 Experience of dealing with demanding customers, enquiries, and feedback.

Desirable:

F1 Previous experience of working in a busy customer facing environment.

F2 Experience of working in wet side and dry side leisure facility operations.

F3 Experience of working in outdoor leisure facility operations.

Terms and Conditions

Salary will be on the Grade 2, £21,900 per annum, pro rata, plus 15% shift allowance.

This post is part time (23.75 hours p/w) and open ended. Working 3 from 14 days over 2 weeks rotation (average 11.875 p/w):

Week 1 – Saturday 08.00-18.00 (9 hours)

Week 2 – Friday 15.00-21.30 & Sunday 08.00-18.00 (14.45 hours)

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.