Learning and Teaching Coordinator (Executive Education)

Updated: about 1 month ago
Location: Durham, ENGLAND

Learning and Teaching Coordinator (Executive Education) (
Job Number:
Faculty of Business
Grade 5: - £24,285 - 27,131 per annum
Fixed Term - Full Time
Contract Duration: 26 months
Contracted Hours per Week: 35
Closing Date
: 12-Feb-2023, 6:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable. 

Job Title: Learning and Teaching Coordinator (Executive Education)        
Department: Durham University Business School        
Grade: Grade 5 
Salary range: £24,285- £27,131 per annum
Working arrangements: Hybrid working. Office Hours 9-5pm
The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. 
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. 
We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found 

The Role and the Department

Dynamic and vibrant, Durham University Business School is one of Durham University’s four Faculties and is comprised of four research-intensive departments: Accounting, Economics, Finance, and Management and Marketing.  Known for its global reputation, its impact on policy and practice and its strong focus on ethics, responsibility and sustainability, the School aims to be a leading European business school with a strong global presence by 2027. 

The School currently has 180 academic and teaching staff, with plans and resource commitments to grow to 230 by 2027.  The School has a high-quality portfolio of programmes at undergraduate, masters and doctoral level, across all subject areas.  The school’s student population is around 4000, across undergraduate, postgraduate and research programmes, attracting a talented and diverse student intake (with over 130 nationalities).  

Our vision is to lead business thought and practice to improve global wealth and well-being. Our associated mission is to create, share and use knowledge to deliver equitable and sustainable futures around the world. We pursue this mission by advancing world changing knowledge and securing global impact through increasingly collaborative research across disciplines and around the world. Further information on the School can be found at http://www.dur.ac.uk/business/.  

This is a new role to support the development and delivery of Executive Education programmes for external companies, including those linked to the Senior Leader Apprenticeship and Postgraduate Certificate in Senior Leadership Development.

The Learning and Teaching Co-ordinator role will involve liaison with client companies, course participants, regulatory bodies and university academic and professional services colleagues.   This will include the efficient processing and reporting of data to the Digital Apprenticeship Service, in compliance with ESFA standard policies and funding regulations.   It will also include liaison with course participants and the independent End Point Assessment organisation (e.g. Chartered Management Institute).

The post holder is responsible for the provision of a professional, efficient administrative service, supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation. Supporting networks, committees and meetings, to prepare, record and distribute documents and communications, including minutes, if required. They will work flexibly to ensure the team functions effectively in meeting priorities, working in accordance with University and Departmental policies and procedures.

The post holder will provide support for course participants, including resolving queries and providing information on academic and welfare related issues, making referrals to other staff, teams and services where appropriate, escalating more specialist and complex queries or issues, as required.

The Learning & Teaching Coordinator will work independently, taking day to day decisions and using their experience and initiative to decide on appropriate courses of action and resolve complex problems. They will possess excellent organisational and time management skills, display initiative and flexibility, and demonstrate a commitment to customer service excellence.

Working at Durham  

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 

•    27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  The University closes between Christmas and New Year.
•    No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
•    Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
•    On site nursery is available and children’s clubs in the summer holidays.
•    Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
•    There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities. 
•    The opportunity to take part in staff volunteering activities to make a difference in the local community
•    Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
•    We offer generous pension schemes. 


Working Arrangements  

At Durham we recognise that our staff and students are our greatest asset, and we want to support the health and wellbeing of all.  Hybrid working supports this ethos and provides many benefits to our colleagues, including empowering people, where their role allows, to work in a manner which is more suitable for them, whilst encouraging our commitment to environmental sustainability.  

Depending on the needs of the business and the job role, Durham University is utilising hybrid working for all Professional Services colleagues in the academic year 2021/2022, which may include the opportunity to work both on and off campus and to flex working hours.  If appointed to the post, your line-manager will discuss the specific arrangements with you.  Any hybrid arrangements are non-contractual and may change.

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.

Your application should cover the following criteria:

Essential Criteria   
 1.    Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.   
2.    Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system, project planning. 
3.    Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).    
4.    Relevant administrative experience in a busy office environment.    
5.    Demonstrable ability to proactively work with team members to ensure the delivery of high quality services.   
6.    Demonstrable ability to provide advice and guidance to a range of customers and colleagues.   
7.    Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.  
8.    Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions.   
9.    Ability to effectively network and exchange advice and information for development purposes.     
10.    Accuracy, numeracy and attention to detail.
11.    A high level of discretion and the ability to maintain confidentiality.

Desirable Criteria

1.    Evidence of personal development to maintain skills.   
2.    Post-16 qualification or equivalent experience.   
3.    Experience of working in a team.
4.    Experience of working in Higher Education.
5.    Experience of working on apprenticeship programmes
6.    Experience of working in a multicultural environment.


How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.  Please don’t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.  


Submitting your application 

We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails 
What you are required to submit:
•    A CV 
•    A supporting statement which shows examples of how you meet all of the criteria within the Person Specification  

Contact details 

If you would like to have a chat or ask any questions about the role, Claire Ketley would be happy to speak to you: c.e.ketley@durham.ac.uk

Typical Role Requirements

Service Delivery

•    Resolve queries and requests for information and advice, and act as a key contact in relation to student, organisation or programme issues, signposting to other staff or departments where appropriate and escalate more specialist and complex queries or issues to more experienced team members. 
•    Respond to stakeholder needs to deliver and shape an excellent stakeholder experience. 
•    Deliver support services to ensure the effective and efficient running of business processes and systems, ensuring students receive appropriate academic support and guidance. 
•    Monitor and evaluate service delivery to ensure compliance with regulatory and professional procedures and standards,
•    Monitor data accuracy checks to identify anomalies and ensure the integrity of data and information. 
•    Update data and information on systems and media for recording, storing, communicating and informing service users and team members. 
•    Produce reports for higher level decision makers within agreed timeframes, interpret programme data and statistics, ensuring that appropriate levels of confidentiality are maintained at all times.
•    Accurately record information and data, including minutes of meetings, and disseminate within internal networks including Board of Examiners meetings and Student Staff Consultative Committees, initiating and following up on actions as appropriate. 
•    Prepare written reports for consideration by management where required, and contribute to the preparation of documentation associated with internal and external accreditation, quality management and enhancement activities.
•    A commitment to equality, diversity and inclusion and the University’s values.
•    Use initiative to identify student welfare issues, escalating to decision makers where appropriate.
•    Develop and enhance operational and administrative policies, systems and procedures, fostering a continuous improvement philosophy.
•    Coordinate and monitor the implementation of departmental and University policies and initiatives.


Planning and Organising

•    Plan and organise own workload, taking responsibility for operational aspects of programme delivery, ensuring deadlines are met and service delivery standards are maintained.
•    Plan and coordinate a range of teaching, learning and assessment activities.
•    Organise and schedule resources, activities and events, e.g. student registration, student induction.
•    Identify priorities and monitor processes and activities to ensure success, e.g. produce marking schedules, monitor progress against deadlines, ensure accurate recording of marks, and ensure feedback is given in a timely manner.
•    Analyse work activities to ensure the effective and efficient use of capital and consumable equipment and resources. 



•    Act as more knowledgeable team member without responsibility for team members. 
•    Collaborate with team members to implement new policies and procedures.
•    Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision. 
•    Provide training to team members on data handling and recording. 



•    Collaborate with colleagues across professional and administrative areas to ensure seamless service provision. 
•    Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures.  
•    Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service. 
•    Provide guidance and advice to resolve problems and queries for a broad range of service users, developing expertise in relation to teaching, learning and assessment policies and processes. 
•    Provide demonstrations and instruction to others within and outside the team. 
•    Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working. 
•    Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services. 
•    Work with internal and external partners to maintain effective relationships, and to plan and deliver complex collaborative programme activities, where appropriate.


Knowledge and Experience
 •    Apply theory and practice, from academic and professional development and previous knowledge within a service team. 
•    Provide more in-depth independent research and analysis activities within the role. 
•    Contribute to the development and implementation of policy and procedures within own area of working.  


Specific role requirements
•    Work outside normal office hours during peak periods.
•    Undertake national and international travel to support requirements where appropriate.

•    Any other reasonable duties. 

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.durham.ac.uk/about-us/governance/information-governance/privacy-notices/privacy-notices/job-applicants/  which provides information on the collation, storing and use of data.  


When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas

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