Learning and Teaching Coordinator

Job Title:         Learning and Teaching Coordinator 
Department:         Law
Grade: Grade 5 
Salary range:        £24,285 - £27,131 per annum 
Closing date:        8 November 2022 at Midnight (UK)
 

This post is fixed term until 1 October 2023

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. 
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. 
We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here  

The Department and role purpose    

The Learning and Teaching Coordinator is responsible for the provision of a professional, efficient administrative service, taking responsibility for operational aspects of programme delivery. S/he will ensure deadlines are met and service delivery standards are maintained, working in accordance with University and Departmental policies and procedures.

The Learning and Teaching Coordinator will work independently, taking day-to-day decisions and using his/her experience and initiative to decide on appropriate courses of action and resolve complex problems. S/he will possess excellent organisational and time management skills, display initiative and flexibility, and demonstrate a commitment to customer service excellence.

Working at Durham  

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 

•    27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  
•    No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
•    Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
•    On site nursery is available and children’s clubs in the summer holidays.
•    Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
•    There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities. 
•    The opportunity to take part in staff volunteering activities to make a difference in the local community
•    Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
•    We offer generous pension schemes. 

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criteria has an asterix* next to it, it may be given additional weighting when your application is considered.  

Your application should cover the following criteria:

Essential Criteria

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.  Please don’t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.  

Submitting your application 

We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails 
 
What you are required to submit:
•    A CV 
•    Complete the questions section during the application process ensuring you give relevant examples of how you meet each criterion.  

Contact details 
If you would like to have a chat or ask any questions about the role, Bernadette Taylor would be happy to speak to you. [email protected]

Typical Role Requirements

Core responsibilities:

• Act as more knowledgeable team member, without responsibility for team members.
• Plan and organise own workload, taking responsibility for operational aspects of programme delivery, ensuring deadlines are met and service delivery standards are maintained.
• Resolve queries and requests for information and advice, and act as a key contact in relation to student or programme issues, signposting to other staff or departments where appropriate and escalating more specialist and complex queries or issues to more experienced team members.
• Respond to stakeholder needs to deliver and shape an excellent stakeholder experience.
• Apply theory and practice, from academic and professional development and previous knowledge within a service team.
• Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures.
• Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service.
• Provide guidance and advice to resolve problems and queries for a broad range of service users, developing expertise in relation to teaching, learning and assessment policies and processes.
• Collaborate with team members to implement new policies and procedures.
• Organise and schedule resources, activities and events, e.g. student registration, student induction.
• Identify priorities and monitor processes and activities to ensure success, e.g. produce marking schedules, monitor progress against deadlines, ensure accurate recording of marks, and ensure feedback is given in a timely manner.
• Provide more in-depth independent research and analysis activities within the role.
• Analyse work activities to ensure the effective and efficient use of resources.
• Provide demonstrations and instruction to others within and outside the team.
• Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.
• Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working.
• Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.

Role responsibilities:

• Plan and coordinate a range of teaching, learning and assessment activities.
• Deliver support services to ensure the effective and efficient running of business processes and systems, ensuring students receive appropriate academic support and guidance.
• Monitor and evaluate service delivery to ensure compliance with regulatory and professional procedures and standards, including UK Border Agency requirements.
• Collaborate with colleagues across professional and administrative areas to ensure seamless service provision.
• Use initiative to identify student welfare issues, escalating to decision makers where appropriate.
• Develop and enhance operational and administrative policies, systems and procedures, fostering a continuous improvement philosophy.
• Provide training to team members on data handling and recording.
• Monitor data accuracy checks to identify anomalies and ensure the integrity of data and information.
• Coordinate and monitor the implementation of departmental and University policies and initiatives.
• Update data and information on systems and media for recording, storing, communicating and informing service users and team members.
• Work with internal and external partners to maintain effective relationships, and to plan and deliver complex collaborative programme activities, where appropriate.
• Produce reports and statistical information for higher level decision makers within agreed timeframes, interpret programme data and statistics, ensuring that appropriate levels of confidentiality are maintained at all times.
• Accurately record information and data, including minutes of meetings, and disseminate within internal networks including Board of Examiners meetings and Student Staff Consultative Committees, initiating and following up on actions as appropriate.
• Contribute to the development and implementation of policy and procedures within own area of working.
• Prepare written reports for consideration by management where required and contribute to the preparation of documentation associated with internal and external accreditation, quality management and enhancement activities.
• Any other reasonable duties.