Learning and Teaching Administrator - Fixed Term

Job Title: Learning & Teaching Administrator 
Department: Learning and Teaching, Business Faculty
Grade: Grade 4  
Salary range: £21,630-£23,144 per annum (pro rata)
Working arrangements: Part time 21 hours per week; Exact hours for discussion with line manager, office hours 9 - 5; Hybrid working pilot in progress. 
Closing date: 25th November 2022
Potential interview date:  w/c 5th December 
 
The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. 
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. 
We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here  

The Role and the Department

Dynamic and vibrant, Durham University Business School is one of Durham University’s four Faculties and is comprised of four research-intensive departments: Accounting, Economics, Finance, and Management and Marketing.  Known for its global reputation, its impact on policy and practice and its strong focus on ethics, responsibility and sustainability, the School aims to be a leading European business school with a strong global presence by 2027.

The School currently has 180 academic and teaching staff, with plans and resource commitments to grow to 230 by 2027.  The School has a high-quality portfolio of programmes at undergraduate, masters and doctoral level, across all subject areas.  The school’s student population is around 4000, across undergraduate, postgraduate and research programmes, attracting a talented and diverse student intake (with over 130 nationalities). 

Our vision is to lead business thought and practice to improve global wealth and well-being. Our associated mission is to create, share and use knowledge to deliver equitable and sustainable futures around the world. We pursue this mission by advancing world changing knowledge and securing global impact through increasingly collaborative research across disciplines and around the world. Further information on the School can be found at http://www.dur.ac.uk/business/ . 

The Business School seek a Learning and Teaching Administrator.  This exciting role will be responsible for the provision of a professional, efficient administrative service supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation.

You will be working with a passionate and fun team, who support each other on a daily basis, the team is at the heart of the student experience.  You will be required to work with colleagues across the institution to ensure the service functions effectively in meeting priorities, working in accordance with the University and Departmental polices and procedures. 

We're looking for someone who is passionate about working with students, making a difference and achieving results.  You are a brilliant communicator, have good time management skills and are strong at developing relationships.  You also have a real eye for detail, a focus on continuous improvement and the drive to get things done.

Working at Durham  

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. 
• Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme. 
• On site nursery is available and children’s clubs in the summer holidays. 
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). 
• There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities.  
• The opportunity to take part in staff volunteering activities to make a difference in the local community. 
• Discounts are available via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.  
• We offer generous pension schemes. 

Working Arrangements

At Durham we recognise that our staff and students are our greatest asset, and we want to support the health and wellbeing of all.  Hybrid working supports this ethos and provides many benefits to our colleagues, including empowering people, where their role allows, to work in a manner which is more suitable for them, whilst encouraging our commitment to environmental sustainability.

Depending on the needs of the business and the job role, Durham University is piloting hybrid working for all Professional Services colleagues in the academic year 2021/2022, which may include the opportunity to work both on and off campus and to flex working hours.  If appointed to the post, your line-manager will discuss the specific arrangements with you.  Any hybrid arrangements are non-contractual and may change within the pilot and when the pilot ends.

Durham University is committed to equality diversity, inclusion and values
Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  

As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. 

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description. 

Your application should cover the following criteria:

Essential Criteria  

Desirable Criteria

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria, we would also urge you to provide any relevant evidence.  

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.  

Submitting your application 

We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails 

What you are required to submit:

Contact details 

For further information regarding this post, please contact; Nicola Lawson, Learning and Teaching Manager at [email protected]

Typical Role Requirements
Role Delivery

• Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience. 
• Respond to service users answering and recording standard queries and bookings for activities and/or events. 
• Solve day-to-day routine problems and source background information within the role. 
• Operate an information request booking and enquiry service and process requests finding solutions or escalating queries where necessary.
• Apply professional and regulatory procedures and processes and use of systems. 
• Apply standard professional and recognised regulatory procedures to process, check and reconcile anomalies within data and information sets. 
• Compile, record, store and archive student data and information to ensure the accuracy and safety of information. 
• Use standard office-based digital systems, tools and equipment to carry out data recording, communications and networking, such as marks entry, collection, and dissemination of student feedback. 
• Process and update key business documentation, including handbooks, the virtual learning environment, and student concession requests.
• Make venue, catering, travel and/or equipment arrangements for events, meetings and recruitment and teaching activities. 
• A commitment to equality, diversity and inclusion and the University’s values.
• Monitor and track data, including assessment submissions and student progress, initiating follow up procedures, and drafting routine correspondence where necessary. 
• Accurately record financial transactions in liaison with relevant staff. 

Teamwork

• Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service. 
• Record data and information accurately and provide reports as required to team members and more experienced staff. 
• Assist team members to organise, plan and prepare for events, meetings and activities. 
• Work with team members to ensure the smooth running of administrative processes to support staff and students, and programme activities. 

Communication/Networking

• Provide a responsive and proactive support service for stakeholders; acting as the first point of contact for all scholarship related activities.
• Flexible in approach to accommodate the needs of team members and/or service users. 
• Liaise with internal and external suppliers, contractors and professional specialists to pass on information. 
• Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service. 
• Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
• Liaise with members of academic staff, University staff, external examiners, professional organisations and agencies where necessary.
• Provide service and support for networks, committees and meetings, to draft and distribute documents and communications in standard professional formats, including preparation for the Board of Examiners and its Sub-Committees.
• Liaise with internal and external suppliers and specialists with the organisation, planning and delivery of services, activities and events. 
• Any other reasonable duties. 

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.durham.ac.uk/about-us/governance/information-governance/privacy-notices/privacy-notices/job-applicants/ which provides information on the collation, storing and use of data. 

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.