Learning and Teaching Administrator

Updated: 2 months ago
Location: Durham, ENGLAND
Job Type: FullTime
Deadline: 01 Feb 2023

Department of Anthropology

Grade 4: - £21,630-23,144 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Working Arrangements: Hybrid working currently in place 50%
Closing Date: 01-Feb-2023, 7:59:00 AM
Disclosure and Barring Service Requirement: Not Applicable

Department: Anthropology
Grade: Grade 4
Salary range: £21,630 -  £23,144 per annum
Working arrangements: Open-Ended/Permanent - Full Time
Closing date: 31st January 2023 - Midnight
Potential interview date:  TBC

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. 

We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here

The Role and the Department

Applications are invited for a full time Learning and Teaching Administrator in the Department of Anthropology.

The successful candidate will be part of a small, friendly team of professional services staff based in the department on the Lower Mountjoy Site. Hybrid working opportunities are currently in place with a possibility of working up to 50% of the week (Monday to Friday) from home. The Learning and Teaching Administrator will be responsible for assisting the Learning and Teaching Manager in administering day to day programme delivery, encompassing all areas of the taught student lifecycle from the point of enrolment to graduation.  

Durham Anthropology is one of the very best in the UK with an outstanding reputation for excellence in teaching, research and employability of our students being 29th in the QS World Rankings, 4th in the Complete University Guide, and one of the UK’s top five anthropology departments for graduate prospects. The Department of Anthropology has a vibrant research culture with many visitors, seminars, global conferences and workshops, and is set to grow significantly over the next ten years. Our undergraduate and graduate degree programmes have very high-quality students. Each year, we welcome over 100 undergraduate students onto our single honours programmes and ~30 students onto our joint honours degrees with the Department of Archaeology, Department of Sociology and Department of Psychology. Our postgraduate taught degrees attract ~50 students from around the world each year, and we have a postgraduate research student community of ~75, again with substantial international representation. We aim to provide a supportive and friendly environment with a strong sense of community. Currently there are more than 30 permanent members of academic staff, conducting world class excellent research in Evolutionary Anthropology, Social Anthropology and the Anthropology of Health

Working at Durham 

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

  • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  The University closes between Christmas and New Year.
  • No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
  • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
  • On site nursery is available and children’s clubs in the summer holidays. 
  • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
  • There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to       concentrate on their personal development opportunities. 
  • The opportunity to take part in staff volunteering activities to make a difference in the local community
  • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
  • We offer generous pension schemes. 

Durham University is committed to equality, diversity and inclusion.

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.
As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criteria has an asterix* next to it, it may be given additional weighting when your application is considered. 

Your application should cover the following criteria:

Essential Criteria 

  • Excellent oral and written communication skills.  
  • Good digital skills including experience in using Microsoft 365 applications.
  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience or qualifications). 
  • Post-16 qualification or equivalent experience.   
  • Evidence of relevant personal development to maintain skills.  
  • Relevant administrative experience in a busy office environment.  
  • Demonstrable ability to provide advice and guidance to a range of customers and colleagues.  
  • Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.  
  • Ability to solve problems as part of a team and resolve straightforward issues.    
  • Experience of working in a team. 
  • A high level of discretion and the ability to maintain confidentiality
  • How to apply

    To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. 

    Submitting your application

    We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails
    What you are required to submit:

    • A CV 
    • A general covering letter (maximum 1 page A4) which details your experience, strengths and potential in the requirements set out in the job description.

    The Essential Criteria will be covered within the questionnaire provided - please ensure that you provide specific examples for each question.

    Contact details 

    If you would like to have a chat or ask any questions about the role, Rosie Legg - Learning and Teaching Manager, would be happy to speak to you. Email : rosie.legg@durham.ac.uk

    Typical Role Requirements

    Service Delivery

    • Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience. 
    • Respond to service users answering and recording standard queries and bookings for activities and/or events. 
    • Solve day-to-day routine problems and source background information within the role. 
    • Operate a booking and enquiry service and process requests finding solutions or escalating queries where necessary. 
    • Apply professional and regulatory procedures and processes and use of systems. 
    • Apply standard professional and recognised regulatory procedures to process, check and reconcile anomalies within data and information sets. 
    • Compile, record, store and archive data and information to ensure the accuracy and safety of information. 
    • Use standard office-based digital systems, tools, and equipment to carry out data recording, communications, and networking. 
    • Process and update key business documentation. 
    • Make venue, catering, travel, and/or equipment arrangements for events, meetings, and activities. 
    • A commitment to equality, diversity, and inclusion and the University’s values.


    • Contribute to the planning of team activities, work, and deadlines to ensure the smooth running and timeliness of service. 
    • Record data and information accurately and provide reports as required to team members and more experienced staff. 
    • Assist team members to organise, plan and prepare for events, meetings and activities. 
    • Work with team members to ensure the smooth running of administrative processes to support people and business activities. 


    • Provide a responsive and proactive support service for stakeholders.  
    • Flexible in approach to accommodate the needs of team members and/or service users. 
    • Liaise with internal and external suppliers, contractors, and professional specialists to pass on information. 
    • Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth, and efficient service. 
    • Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
    • Liaise with representatives from other service areas, professional organisations, and agencies where necessary. 
    • Provide service and support for networks, committees, and meetings, to draft and distribute documents and communications in standard professional formats. 
    • Liaise with internal and external suppliers and specialists with the organisation, planning, and delivery of services, activities, and events.
    • Any other reasonable duties. 

    Useful links

    If you would like further information you may find the following will help;

    Anthropology - Durham University

    Durham University

     Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University  which provides information on the collation, storing and use of data.

    When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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