Learning and Teaching Administrative Assistant

Job Purpose

To enhance the student experience by working collaboratively with the Learning & Teaching Team and academic teaching staff to provide an excellent customer service.

To provide administrative support for the processes and procedures relating to taught programmes.  To support academic staff and colleagues involved in taught programme teaching administration including the programme and course leaders.

Main Duties and Responsibilities

1.  Contribute to the delivery of an efficient and effective administrative service to support the School’s learning and teaching activity, including liaison with staff and students.

2.  Responsibility for a range of administrative duties to support the student lifecycle and on course management, including maintenance of student records, enrolment support, attendance monitoring and providing support for cross programme assessment and feedback related duties.

3.  Deliver an excellent “customer experience”, using knowledge and judgement to provide first-contact resolution for general enquiries relating to learning and teaching activities across the School (with supervision and support where required).

4.  Contribute to a culture of continuous improvement through identifying and supporting the implementation of process improvements to enhance the student and staff experience.

5.  Provide administrative support to Programme and Course Leads in support of School activities, developing good relationships with colleagues.

6.  Ensure full compliance with University-wide policies and procedures, including in relation to the management of confidential information and personal data.

7.  Undertake any other relevant duties appropriate to the post/grade subsequently allocated by the Learning & Teaching Team Manager.

Knowledge, Qualifications, Skills and Experience

Knowledge

Essential:
A1 SCQF Level 5 (HNC, VQ2, Highers, City & Guilds or equivalent), or ability to demonstrate the competencies required to undertake the duties associated with the level of post, having acquired the necessary knowledge and skills in a similar role.

A2 Strong IT knowledge, including Microsoft Office, especially MS Word and Excel.

Desirable: 

B1 Knowledge of University systems, eg PIP, CMIS, MyCampus, Moodle, T4 software training.

B2 Knowledge and understanding of Higher Education structures, policy, practices and procedures.

Skills

Essential:
C1 Ability to understand and apply policies, regulations, guidelines and standard operating procedures relevant to the role.

C2 Strong organisational and time management skills; ability to work under pressure and meet tight deadlines.

C3 Accuracy and attention to detail.

C4 Ability to work collaboratively to achieve team goals.
C5 Strong communication skills, both verbal and written.

C6 Confidence to identify when issues need to be escalated to appropriate levels.

C7 Discretion and the ability to maintain confidentiality.

Desirable:

D1 Ability to support formal meetings, including preparation of papers and meeting organisation..

Experience

Essential:
E1 Relevant administrative experience, with evidence of progression and development gained through work in a busy office environment.

Desirable:

F1 Experience of working in a Higher Education setting.

Terms and Conditions

Salary will be Grade 4, £22,681 - £25,138 per annum.

This post is full time (35 hours per week) and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

3 A flexible approach to working.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community

https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/

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